Excellent
310 reviews
Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
310 approved reviews, newest moderated first
Khoi T.
Posted
Joseph has provided excellent customer service for every question I asked him. He followed up both timely and professionally on all my missed calls, emails, and question I had, even if he didn't have an answer right away. Best experience I've ever had with ANY customer service agent in ANY industry I've encountered!
Response from Link Interactive· Jan 11, 2017
We love Joseph too! Thanks for sharing your awesome experience!
NaParent
Posted
Every time I called, I get great listening ears to help me talk through my home security and automation needs. Links to technical documents have been sent immediately to me, to help me mull over specs, and make a final decision on components to order, or eliminated as not appropriate to how my home is set-up.
Response from Link Interactive· Jan 11, 2017
Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Vicki
Posted
We had some difficulty getting things set up. The control panel would not communicate with the front door automatic lock. We had to buy something additional to make it happen. The possibility of additional costs was not explained up front. The entire installation process was longer than we were told, but it is doable. Customer service was awesome through the entire process!!!! No matter how ignorant I was to the process, they NEVER lost patience with me. The service is doing great now.
Response from Link Interactive· Jan 11, 2017
We apologize for the rocky start but are glad it seems to be working great now. Thank you for your business!
Kent
Posted
Constantly having sensors go off for no reason. They are all door/window sensors. I think that the batteries might be old in all of them. We have not set our alarm in weeks because of it. The camera's also go off line easily. Our last company we had for 3 years and had no issues at all.
Response from Link Interactive· Jan 11, 2017
We are so sorry to hear you are having these issues. This is definitely not acceptable. I am confident we can get these issues resolved. I have requested to have someone reach out to you to get these issues fixed. Thank you!
Raymond
Posted
It has been a pleasure so far. Great service department and good monitoring.
Response from Link Interactive· Jan 11, 2017
Glad to see you got all the help you needed, and please let us know if you ever need anything else!
Judith
Posted
We feel safe and secure while at home or when away. It was easy to install and is easy to use. There are many options to choose from. Assistance is only a phone call away.
Response from Link Interactive· Jan 10, 2017
We're so happy to hear that you are feeling safer with your Link system!
Gail
Posted
Whether it was researching alarms or installing the alarm, I received excellent customer service. They were always patient with my questions and very helpful. I wish all companies would be his way.
Response from Link Interactive· Jan 10, 2017
Glad to see you got all the help you needed, and please let us know if you ever need anything else!
Thomas
Posted
Great system , works as advertised, with many options.
Response from Link Interactive· Jan 10, 2017
Thanks so much for sharing your feedback and please let us know if you ever need anything.
