Link InteractiveReviews of linkinteractive.com

The devices were easy to install and so far I am very pleased it's how it works

I am very happy with Link. The set-up was easy. Link is also very good with their customer service. I had questions and they had answers. Lastly, my price point is considerably lower than the company I used to use for actually less robust features (smoke alarms).

It did take some time for me to get my refund an there was some miss communications I wasn't too happy about that but over all once all was figured out all was good. I would use them in the future good system.

I got great support for my basic security system installation. The support is available when you need it. My system works fine, as advertised. The purchase through COSTCO when smoothly and all of the equipment came in fine shape.

I have found the system to be dependable and the app works great. I feel safe in my home more than I ever have since getting the security system.

Their system was super simple to setup and easy to expand upon since it uses 2GIG technology. The monitoring and service has been great and I would recommend them to anyone.

The customer service experience and the hardware used is excellent so far.

We have had Link Interactive for about 4 months now and the whole experience has been great. Customer service is extremely friendly and helpful. We have only had a two random motion sensor false alarms but neither resulted in the police coming to the house thanks to the phone tree, so it is not a systemic problem. Their equipment prices were comparable (or cheaper) than other cullular services, and there is (was?) a special discount for Costco members which really sealed the deal for us. I think the best way to show the customer service side of this company has to do with the local licensing requirements. It is extremely clear in every document and email as you sign up that complying with local licensing/registration requirements for your home system is entirely on the customer. We had registered our system with our local authorities, but there was a miscomunication and our permit number never made it on our account. I received a packet from Link Interactive including a completed registration form, addressed stamped envelope to the local licensing agency, and a check for the permitting fee. Now, don't get too excited, they do not pay your permit fees; if the check was cashed it was going to be added to our bill. The point is, the Link Interactive team did everything they could to make sure we did not get slapped with a $500 fine for not registering our security system despite this very clearly being our responsibility. It's a small thing, but I think shows that they want to make the process as easy as possible and are looking out for their customers.