LiveAgentReviews of liveagent.com

UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent. We are investigating alternative ticket systems. LiveAgent is great until you actually need support. At that point they get greedy and begin telling you how impossible things are. For a tech company, I'm not buying it. Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system. All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents. Then they claim it's "impossible" to fix, which I call total bull on. This is made worse by the fact that we are on a monthly plan, billed annual, NOT an annual plan billed annually. By the very definitition, any changes made month over month should be credited back, not held ransom by them. I have my operations manager looking for a new solution and a new ticketing system. I liked LiveAgent, but I'm sure we can find someone better and more willing to make small billing fixes to keep a paying customer happy.

I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........

after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly. while all others website works very fast. the only help i got is to advice me change device or connection.

Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.

I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.

We have horrible experience with LiveAgent. They sent by mistake all our contact to all our users!!! Avoid

Stats are inaccurate. Not a "call centre-centric" application. Experienced downtime for 24-hours, requested for an incident report but wasn't given one. Only received an assurance that this will not happen again. Chat support provides safe answers; I've explained the error message and was asked what part of the screen did it show up. Not sure if that mattered though and should be at least knowledgeable of the error message.