LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

Showing 115 reviews with 4 stars · Clear filters

Usama
Posted Nov 20, 2024
LiveAgent is a reliable and easy to use…
LiveAgent is a reliable and easy to use support tool. It handles multi channel communication well, through the reporting and mobile app could use some improvements. Overall, it's a solid choice for customer support.
Response from LiveAgent· Nov 21, 2024
Hi Usama, Thank you for your review. We are glad to hear you have been satisfied with the ease of use of LiveAgent and its multichannel capabilities. Our mobile app should be replaced with a responsive mobile view instead and our reporting overhaul is a part of our multi-year refactoring effort. Our team is here for you 24/7 in case of any questions or feedback! -LiveAgent team
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Bambang R.
Posted Apr 20, 2021
It's worth the money...
And it could definitely be a worthwhile business investment. So try it out.
Response from LiveAgent· Apr 21, 2021
Hello Bambang, thanks a lot for your kind review! :)
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Pranab C.
Posted Apr 14, 2021
It works.
Lots of diverse sections. all data is saved instantly.
Response from LiveAgent· Apr 15, 2021
Thank you very much for your review Pranab! :)
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Amber
Posted Mar 30, 2021
Love the tool
Love the tool, just wish the chat for customer support was a bit better organised.
Response from LiveAgent· Mar 31, 2021
Thanks a lot for your kind and honest feedback, Amber! Feel free to report any suggestions for improvements over the chat on our website! We'll be happy to pass your feedback to our developers! :)
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Gerry S.
Posted Oct 27, 2020
Live agent departments automation
Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customer
Response from LiveAgent· Oct 27, 2020
Hi Gerry, Thank you very much for your kind feedback. It's amazing to hear that LiveAgent was the right fit for you and that it has made your workload a little more automated and efficient. Happy to have you with us!
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rachel
Posted Aug 14, 2020
Live agent is a very user friendly…
Live agent is a very user friendly system, we are able to log all interactions with customers in one place
Response from LiveAgent· Aug 14, 2020
Hi Rachel, Thanks a lot for your kind review. We are very pleased that you have been satisfied with LiveAgent and that it has made it easier to keep track of all customer communication under one roof. Keep up the great work!
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Kartik A.
Posted Jul 20, 2020
Fully featured helpdesk (that works)
Fully featured helpdesk, customer desk
Response from LiveAgent· Jul 20, 2020
Thank you for your review, Kartik! You know where to find us should you need anything! :)
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Бојан С.
Posted Jun 2, 2020
I like the most web chat solution
I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration.
Response from LiveAgent· Jun 3, 2020
Hi there, Thank you very much for your feedback! It's great to hear that LiveAgent has been the right fit for you and that it has enabled you to store all the customer communication under one roof. You know where to find us if you ever need any assistance - we are available 24/7!
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