LiveAgentReviews of liveagent.com

Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only option is to decline the call. Sometimes it even logs you out while you're working. ??? imagine trying to do your job properly but their buggy system messes up your performance and csat.

LiveAgent is packed with lots of features and the price is fantastic compared to some of the other apps out there. However, it doesn't have a great UI (yet) which can make it a bit clunky to work with.

Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products. There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details! When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter. Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.

The system is great, but the main ones are horrible, is to understand the results.

But I wish they had better documents that could help me then I'm stuck with something.

Nice helpdesk system but is lacking some key features needed for busy support teams.

LiveAgent is a pretty decent program, and helps me access my customers and meet their needs. My only complaints are that it is clunky to answer phone calls, as it takes a few moments to connect, and the scrolling mechanism moves too quickly, so it is hard to find older tickets without searching for a name or keyword.

I like live agent, but it could be better, you should debug the platform