Master & DynamicReviews of masterdynamic.com

i would be getting bored of this, but another 1 star review just brings their average down. Another two weeks gone without any contact from this company, that apparently… build beautifully designed - I can agree with that. Technically sophisticated - If your understanding of that is they don’t work, then ok, I’m with you. Premium audio tools - premium price, that’s all. So, in short, all mouth , no trousers. All style , no substance. To top it off, if you dont want yet another replacement, they’ll keep your money and ignore you. Thieves.

I purchased a pair of M 75 headphones in 2023. The warranty has expired, and I had a significant problem charging the headphones. I am now informed that they do not do any service on headphones which are not under warranty. I was directed to use an outside shop in the event. I need a battery replacement. Why don’t they do their own repairs in house and let the customer pay if there is no longer a warranty. Their response to my communications is poor at best. I would avoid this company like the plague.

I'm sad. I love how M&D over-ears look, feel and sound: I have actually bought 3 pairs of over-ears (2 for presents) and one pair of Earbuds. But sadly in my experience over a few years, there's always something that wears. Great design, mid-high-end pricing, disappointing tech. The Wired MH40's (about £200!) sound really great, quite soft but pleasantly warm (and they also definitely go down to 18hz!) but after the pads wore down within the year, I found out the expensive way that M&D had obsoleted their pads by reversing the polarity of the magnets in the pads. That's kinda unethical and very Apple. I decided to give them another chance and bought MW07 (?) Earbuds for commuting but the battery life is actually around 40mins on a full charge before the 'disappointed whale sound' batter charge notification interrupts your flow. Sound-wise even with .wav files the low end is great, tight and punchy but the high end (6k upwards) is really brittle/spiky in comparison to everything else I have in the studio (there's no app or EQ for the MW07s).

I bought the sport ear buds. Dead on arrival. Master and Dynamic refused to honor the warranty because they say I bought them through a non authorized dealer. One of the top UK fashion and technology websites. Terrible customer service takes DAYS OR WEEKS TO RESPOND. Do not buy these cheap made in China products masquerading as a quality technology company. AVOID AT ALL COST.

End of July 25 i purchased my husband Earbuds and headphones by master & dynamic a gift for Xmas,purchased through Mr.Porter The very popular upscale platform. The reviews of the design and technology were Great. My husband opened the gift on Xmas realizing the earbuds are not working. Since the return time has past we asked dynamic design to help with repair/replace, After many emails back and forth with Costumer support- Nicole Asking for all the details and information, Making sure it’s under warranty, I was shocked to read that since we Purchased it with a discount, we probably would Expect defective product, Seriously?! Is this a serious customer service answer?! So it’s not legitimate to get a discount?! Dude- we we’re getting a defective product To begin with. We were insulated by hinting that discount Is an option for defective products?! Costumer services is not really available For this company products!

3 headphones 3 problems 0 resolutions! sound is great but the headphones leather falls apart every time 2X MH40 headphones with the leather on the headband and cups falling apart after a year bought my son MW07 headphones since the price was right DOA and 0 response from support no support number to all only web form with generic not our problem responses sound is good but if i didnt get them on sale, wouldnt have bought them never getting their headphones again! had to figure out a matching after market cups and fix the headband myself (amazon earcups last longer than their "premium" 70 dollar ear cups smh

Worst customer service ever, they are a bunch of clowns over there. I would never recommend any of their products period!

I have not received any tracking information for my order or any response despite sending countless emails and submitting requests on their website.