Master & DynamicReviews of masterdynamic.com

5 star rating for the first 2 years of owning the product. I fell in love with everything about the MD65s. They looked sexy and they sounded even better. Fast forward to present day. The glue on the earpads failed almost completely. I went to buy a replacement pair and the website conveniently sold out and told me they had no idea when they would be getting more in. Turns out they never got more in. And after a few months of using them without the earpads they stopped working all together. I reached out to the company again and they told me, and obviously I'm paraphrasing, go feck yourself. Now I'm left with a $500 paperweight. The amount of money you spend does not reflect on the longevity of their product. I was hoping to have these for at least a decade. Now knowing all this I'd rather give my money to Skullcandy knowing I have to get new headphones in 2-3 years.

Sent a repair for replacement in November, they still haven't shipped it and keep saying it will ship, and even gave a tracking number a few weeks ago which still simply says 'Label credted' - why don't they just send it then? Now they've even stopped responding, and have basically decided to keep my earphones so I had to buy another pair!

I don't want to sound like money doesn't matter...but these are not the most expensive headphones I own. They are the only ones that had faulty wiring in one ear cup right out of the box. I should have returned them to Amazon, but I decided to go down the warranty path. What a ridiculously bad experience. After telling them all of the troubleshooting I had done...they made me do it again. Fine. Once I did all of that and responded on the same day, they said we will have to get back to me. And then they just disappeared. This is an "imposter" high end company. All marketing. I see concerns about quality and service ALL OVER the internet. Wish I had seen it sooner. I will probably end up having to trash these headphones. Just DO NOT take a chance. M&D is a garbage company.

DO NOT BUY DIRECTLY FROM THEM. I returned an order, UNOPENED, >3 weeks ago and have not received a refund. They acknowledged over email that they received my return July 25 and to wait 10 business days for the refund. 17 business days later and they are ignoring my emails after telling me multiple times they would contact their warehouse. On top of that, their products are outdated and using hardware and software from 3-4 years ago. I read some reviews online and decided to go with over ears from Bowers & Wilkins and in ears from Technics. I did not even open the package from them, so I sent their crap back completely new, unused, and unopened. The FedEx tracking even shows a picture of where they dropped the return off. STAY FAR AWAY.

If you're considering Master & Dynamic, beware. My experience with their Bugatti Edition MW75 headphones has been a disaster. A Litany of Failures: Initial Quality Issues: The $699 Bugatti Edition headphones developed significant defects within five months. The glue on the leather headband came undone with regular use. Delayed Replacement: It took over a month to get a replacement, which was in an undesired color and was the only available unit. They also offered cheaper, less appealing models as replacements. Defective Replacement: The replacement arrived with damaged ear cuffs, showing a lack of quality control. Unexpected Customs Fees: I was charged customs fees without prior notice, adding to my frustration. Missing Original Packaging: The replacement didn't include the original Bugatti packaging, diminishing the value of the exclusive item. Irregular Hinges: The right and left ear hinges had different tightness levels, potentially leading to future issues. Inadequate Response: Despite providing evidence and waiting weeks for replies, customer service has been unhelpful. They offered store credit or cheaper headphones, neither of which addressed my concerns. Unresolved Issues: Customs Fees: I am still owed $21. Replacement Ear Cuffs: They offered standard ear cuffs, not the higher-quality Bugatti ones. Original Packaging: Missing from the replacement. Irregular Hinge: No compensation for the defective hinge and poor experience. Proposed Solutions: Full Refund: Return the defective replacement and get a full refund. Partial Refund: Keep the current headphones and receive a partial refund of $200. Proper Replacement: Send back the product for a new, properly tested Bugatti Edition, which they seem unable to provide. Conclusion: Master & Dynamic has failed to deliver the quality and service expected from a premium brand. Save yourself the frustration and look elsewhere for your premium headphone needs.

I just purchased a pair of MW07 Plus earbuds on eBay brand new in original packaging and absolutely never used. They arrived with the right earbud not charging which I believe is the fault of the charger itself. Previously, I have purchased three MW 60 headphones in different colors and I’m very pleased with them. I would think that Master & Dynamic would care to keep repeat customers. Obviously not. Their reply to me was that they were out of warranty and I should have purchased from an authorized dealer. Please understand that their products are all made in China and are priced at $299 – $399 new from the company. They are ridiculously overpriced and at least you would think that the company would attempt to work with an individual as to repair and customer service. Nope. There are many choices out there that offer far better value and customer service. Those include JBL, Apple, Beats, etc. I chose this company thinking that they would take care of their customers. They don’t. I would never recommend Master & Dynamic to anyone. Note that 71% of those posting reviews gave them 1Star. If you were thinking of purchasing from this company – walk away now.

End of February, I passed an order for a MG20 and I must admit that I was quite suspicious and worried about the website when they asked to check for my identity due to multiple on-line fraud. But finally the customer support was very serious and my order has been treated quickly after I sent them the elements they requested. I put 4 stars and not 5 in my evaluation because the product has been shipped to me in economy delivery, while express priority was mentioned on the site. Apart from that, the service was excellent, and the customer service quite reactive by email despite time jetlag between Paris where I live, and New York. So thank you very much M&D.

I purchased two MA-770 speakers (MSRP of $1,199 each) in 2021. A little over 2 years later one stopped working. Master & Dynamic's website at the time said that they provide out-of-warranty repair services for a fee. After exchanging messages with them, finally I got the following answer: "we are unable to repair the speaker for you and they had removed such from our website as it was made in error". So I got a $1,199 piece of junk that worked for two years with no way to fix it now. Not recommended.