MDLIVEReviews of mdlive.com

My most recent experience with MD Live was great. I used them out of desperation because the prior experience was so horrible that the urgent care that particular provider sent me to encouraged me to complain. My vet telehealth lets a pet owner choose from providers and presents ratings/reviews up front while scheduling. MD Live should do the same for human patients.

After tracking my blood pressure for awhile and saw how high it was getting (175/103) I decided to book an appt with my PCP but she is booked for several weeks so I thought I should try to get a temporary prescription until I could see my doc. Since my daughter recently got a BP script from Teladoc I knew it was possible to get that kind of script from a telehealth visit. So, when I saw that MDLive is in my insurance network I thought I could get a temporary script from them until I see my doc. I filled out the pre-visit form in which I detailed my BP issue so the doctor would be apprised beforehand but when he called he asked me what I needed help with, so I recounted everything I had already written. He proceeded to tell me that it was "outside his scope" to write me even a temporary script "because he isn't my PC doc"...WTH?? Does anyone have a primary care doctor at MDLive? Why do they even exist if that's the case? He told me the usual BP advice that I need to cut down on salt, caffeine, etc...as if that was any sort of real help that someone would be willing to pay for. He then went on to say that if my BP got any higher that I should go to urgent care!! Afterward, I called Teladoc and two other telehealth services to ask if prescribing BP meds is within their scope of things they prescribe and the answer was "yes" all 3 times! I have called customer service twice now. The first CS agent confirmed that the doctors ARE allowed to call in scripts for BP meds since they are not narcotics or restricted. Both times I have called customer service I have been told that my case is being "escalated" to a supervisor and someone would call me back soon...but so far NO CALLS! So, just know going in, since they aren't your primary care doctor, there's a good chance that they will take your money and DO ABSOLUTELY NOTHING ELSE! 9-8-2025: So I upgraded from a 1-star to a 3-star because a supervisor finally called me back and she was super professional and nice, gave me a refund and explained that the reason the doctor couldn't give me a prescription was because the virtual appt option I chose was for an "urgent care" appt and only a virtual call to a primary care doctor could have resulted in a script. That makes absolutely no sense to me and when I was scheduling the virtual visit it didn't ask which kind of appt I wanted. Also, I explained to her that another problem I have with this situation and her explanation is that I had to detail what my issue was IN ORDER TO SET UP THE APPT so, as I told her, he would have read and already known what I needed help with and shouldn't have chosen to make the call if he'd known that he wasn't going to be able to do anything to help me. They need to have it built into their system to reject appt's if the pre-appt information deems the appt incompatible with their protocols of what they won't treat.

I had a scheduled phone appointment at 1935. I waited for the call, since the provider was calling me - not the other way around. I was scheduled to see B Dr. Charles Kim. He called at 1934 and it didn’t even register that it rang - that’s how long he waited. I waited all day for this appointment and then he writes that I no showed! Are you serious?!?! I called MD Live’s customer service and they managed to get another provider to call me within 30 minutes. That provider was great. The only reason this site/app gets a 3 star is because of the doctor that helped me. If you are able to pick your provider please don’t make the mistake of choosing Dr. Charles Kim.

If you can remember your appointment online that would be great! If not,don't even think about it or they charges you 50 dollars if you missed it,so annoying! Doesn't matter technical difficulties or family emergency,they charged you automatically from your bank account! I am going broke and I am not making another appointment!

I initially intended to award a five-star rating until I encountered challenges with customer service. Although I am inclined to give a significantly lower rating, it is evident that the quality of medical care should not be marred by subpar customer service. During my appointment in February, MDLIVE erroneously billed the wrong insurance. Consequently, the claim was denied, and $108 was charged to my personal account. Upon reporting the error in March, I was informed that a refund would be processed within 45 days. However, I have yet to receive the refund, and each time I follow up, I am met with evasion and am required to repeat my account. Despite the assurance of escalation to a supervisor, I have not received the promised resolution. I assert that as the error was on the part of MDLIVE, I rightfully request the return of the $180.

I was 2 sessions into working with a counselor. They had to reschedule with me on very short notice and sent me an appt time that didnt work for me so I sent a different appointment request back and they didnt reply in time so I sent yet another one and then just never heard from them again. So inconvenient to be able to receive message from providers and not be able to reply. What was even more disappointing was that another counselor wasn't available for weeks. It's discouraging for sure.

I give it 3 stars for convenience but that is only if you are actually listened to and prescribed appropriate medication the first time. My first encounter was terrible. I waited 4 hours for a Doctor to call me And one never did. The intake specialist told me that I should just try again the next day which I did. Also a terrible experience. The doctor did not listen to me, and our call was disconnected and he never tried to contact me back. I was not told I was supposed to call the call center so I waited for the doctor to call me back but there was zero communication. He closed out the visit immediately, charged me a copay, and emailed education on a condition which, if he would’ve listened to me, I had already did all of that for two weeks prior and was still sick and needed antibiotics (I am a Medical professional myself). I waited a couple of days and went ahead and took a bargain and called again and got a different doctor this time, Who was also very rushed, but did listen to me enough to call me in antibiotics. The physicians are not very friendly, act like you are bothering them when you’re talking to them, and do not take time to listen to you. I would only use the service if you absolutely had no other choice but I would say upfront to the doctor that you need medication.

The person, female taking my info/request did not seem able to handle , however, after hanging up, received a call from a 'doctor', female, that discussed my request for Ivermectine, denied RX. Said to call back if intestinal issues occurred, ie, cramping, diarrhea . My sources via TV, internet feel Ivermectine very helpful if become Covid infected. Want to be prepared. Current Scripps Medical does not treat with therapeutics, ......on our own, basically. Regeneron or mono clonal are at hospitalist discretion if hospitalized. I'm 82, most likely not a candidate