Courtenay
Posted
Emmma has great customer service
Emmma has great customer service. I'd like to see more integrations with major platforms.

Excellent
231 reviews
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
231 approved reviews, newest moderated first
Courtenay
Posted
Emmma has great customer service. I'd like to see more integrations with major platforms.
Jim
Posted
Our organization has been using Emma for a couple of years. We have found it to be reliable and easy to use. The end product is always a great representative of our corporate values and standards. It integrates within our database, making it easier to access our constituents. One critique would be that we would like to see more flexibility within the templates to produce the final marketing pieces.
Elizabeth
Posted
I've been using Emma for quite a few years now. The platform is really intuitive and easy to use. Customer service has always been stellar. Design services were worth every penny.
LaShonda
Posted
I would like for the process to run smoother. Often times the colors and format that I use in the editor will look different when I receive the actual email. I've also had issues uploading contacts. I've called and the staff have been very helpful and friendly, but they have been unable to assist with my issue. When the product works It's GREAT. I've had more positive than negative experiences.
Response from Emma Inc.· Jun 15, 2017
We definitely appreciate the feedback here, and I’m sorry to hear you’ve hit some bumps in the road. Inbox rendering can be tricky, but we do our best to make sure that the appearance looks consistent in the inbox across receiving email clients. We’d love an opportunity to dig into some recent issues you’ve run into with this so we can see if we can get to the bottom of it - especially if we weren’t able to close that loop for you on that previously. Let’s go ahead and make sure you’re all set with audience imports while we’re at it. We’re thrilled to hear that you’ve found us helpful and friendly - thanks for that bit of feedback too! Be on the lookout for an email from us so we can get some more details on the recent issues and dig back in if need be. Thanks again!
Brooke
Posted
I would recommend Emma to anyone looking into email marketing. They have great customer service and are quick to respond to any questions you may have. Always GREAT people to work with!
Tim
Posted
I've had mostly a very positive experience with Emma. Really, my only issue lies with the weak integration with Gravity Forms/WordPress. We exclusively use WordPress and Gravity Forms for our client builds, and want to exclusively use Emma. However, beyond adding *new* subscribers to a list, I am unable to use the Gravity Forms/Emma integration to do anything else - for example, launch a workflow for an existing subscriber who enters their email into a form. I've contacted support (and they've been very helpful), but the answer has always been that they will add it to their list.
University U.
Posted
Great service, but would love for more edit/creative options.