NameCraneReviews of namecrane.com

There shouldn't be a doubt, namecrane is the BEST you can get!

My FTP server handled problems quickly and professionally; I'm very satisfied.

I contracted NameCrane's reseller hosting to manage my digital agency clients (around 25 cPanel accounts). After months of constant problems, I had to migrate everything to another provider. Loading times and responsiveness issues persisted for over 3 weeks straight. The server kept getting laggy and unresponsive - my clients were asking very often what was happening. There were kernel issues affecting their infrastructure that they didn't catch proactively, and I couldn't even edit with Elementor because the server was taking very long times to respond. Email deliverability problems took 3+ days without solution. Some emails weren't being delivered or were delayed significantly. This is critical for business communication but they couldn't solve it. Support response times were terrible - first response to critical issues took 8-12 hours, which is unacceptable for "managed" hosting. Instead of fixing problems, they kept asking me to provide more logs and do troubleshooting myself. When I reported issues, they would often downplay them or suggest the problem was on my end (classic gaslighting). They'd ask me to identify which specific sites were slow instead of checking their server performance themselves. Tickets were closed without confirming the issue was actually resolved. I was so desperate to get help that I even found their Discord server to try to communicate there. Francisco, who appears to be the owner of the company, only responded saying that everything was fine and there were no problems. This while I had 25 client accounts with email delivery issues and couldn't get real support through their official ticket system. Basically, they never took full responsibility for their infrastructure problems and made me feel like I was overreacting. Because of this I had to migrate all accounts to another provider. The difference is night and day - real managed hosting means they actually manage the server, not make you do it yourself. If you're managing client websites or running a business that depends on reliable hosting, avoid NameCrane. Their "managed" service is not managed at all, support is slow and dismissive, and they'll gaslight you when you report legitimate problems. Even reaching out to the owner directly on Discord didn't help. Not worth the headache or the damage to your reputation. Thanks in advance for reading this - hopefully it helps someone avoid the same experience.

Honestamente aún sigo un poco incrédulo. Compré el servicio de correo (CraneMail Starter 100G), he configurado 4 dominios, y desde que lo compré (Septiembre 2025) el servicio ha funcionado a la perfección. Es la primer vez que creo una cuenta en Trustpilot para escribir una reseña a una empresa, definitivamente tenía que hacerlo con ellos. ¡Gracias, y sigan así!

This company is not reliable at all and honestly feels like a scam. Here’s what happened to me: I first opened a support ticket when my payment failed. I then waited two full days for a reply. When they finally responded, they said the payment failed because my billing address didn’t match my payment location — which made no sense. So, I tried again. This time, I made sure my card address and billing address matched perfectly. The payment went through successfully — but guess what? My order still showed as “pending.” I opened another support ticket and, again, waited two more days for a reply. This time, instead of fixing the issue, they told me my account was blocked for “violating their Terms of Service.” I had done absolutely nothing wrong. Their support is extremely slow (over 24 hours to reply each time), and the whole system seems suspicious. They take your payment, delay responses, and then cancel your account without reason. I wouldn’t trust this company at all. It feels completely unprofessional, dishonest, and possibly a scam. Don’t waste your time or money here — there are far better, more trustworthy providers out there.

Very speedy response and action to correct a small issue

I am using this company’s Cranemail service, and I’m truly grateful for what they offer. The spam filter is excellent and customizable. WebDAV works smoothly, and app-specific passwords can be set easily. They even provide an email client app under a business license, which saved me money since I didn’t have to subscribe to a separate client. The pricing options are very affordable compared to other providers. Most importantly, email delivery performance is solid — it seems they manage their IP reputation very well. I have no complaints whatsoever. This is the most satisfying purchase I’ve made recently. Wishing your continued success.

I cant recommend this company, I tried purchasing 4 times on their site and my payment was cancelled everytime even though I confirmed my payment through my banking app. It seems they automatically block you if you are from a country other than the US or Europe. Good luck to them they will lose clients like this