Urtopia EbikeReviews of newurtopia.com

Bought my Carbon 1 Pro direct from the company after a bad pre-sale experience with a dealer. Have had it since November 2024. The bike has more than met my expectations but even better has been the service and support from Urtopia. The support representative, Ding, is exceptionally fast to respond and quickly solves problems. He is an example of how good customer service can be. So far my Carbon 1 Pro has met all my expectations and support from Ding has been above and beyond.

La bici è fantastica sono proprio contento ma lo sono ancora di più per il servizio clienti veloce, professionale il personale e gentilissimo e pronto ad aiutarti, viene quasi voglia di contattarli anche se non ci sono problemi :)

Customer support representative replied to my email in a timely and professional manner. All my concerns were addressed.

Over 4,000 Miles Later – Still the Best Bike I’ve Owned! I’ve ridden my Urtopia Carbon 1 Pro and Carbon 1S over 4,000 miles on long-distance trails across multiple states – and I can confidently say it’s the best bike I’ve ever owned. Lightweight, stylish, intelligent, and incredibly fun to ride, this e-bike truly delivers on performance and design. From city streets to countryside highways, it’s been my daily companion, and I couldn’t be happier with the battery efficiency, GPS features, and handling. I get stopped often by curious onlookers, and I always recommend it without hesitation. But what impressed me most recently was Urtopia’s customer service. After a minor issue caused by train travel, their team was quick to respond and supportive in helping me resolve the problem. This level of care makes a huge difference and shows they stand behind their product. Highly recommended for serious riders and commuters alike. Thank you, Urtopia, for revolutionizing my cycling experience!

Absolutely satisfied with my purchase! My experience with Urtopia has been excellent from start to finish. The electric bike I bought exceeded my expectations in terms of quality, design, and performance. Customer service was fast, professional, and very attentive, answering all my questions before and after the purchase. The bike arrived in perfect condition, well-packaged, and ready to ride. The battery has excellent range, the motor is powerful yet quiet, and the ride is very comfortable—even on long trips. I would definitely recommend this company to anyone considering investing in an e-bike. Thank you for a top-quality product and outstanding service!

Amazing bike, even better service! We had an issue come up, and the Urtopia team stepped in right away with clear, kind, and efficient support. They made the whole experience smooth and stress-free. The bike itself is beautifully made, rides like a dream, and has exceeded our expectations. Super impressed with both the product and the people behind it — couldn’t be happier! Thank you!!

Urtopia fully deserves one star for the fact that I cannot get a replacement battery for my Carbon 1 bought in 2024. It is discontinued, so they do not care anymore and have no suggestion on how to solve. What is the point of buying an ebike if you cannot replace its most important component? This is a degree of negligence to behold. So - I have a decent bike without a battery, which is kind of pointless. But they kindly offered a discount on buying a new one, adding insult to injury

Purchased an E-Bike, arrive with the electric motor that turned off/on whenever it wanted. Their support team shipped me a brand new bike that didn’t even turn on. I emailed multiple times to please provide support when they completely ignored me. Took my money & now I’m stuck with 2 broken bikes. Their Instagram comments have several people with same issues.