Urtopia EbikeReviews of newurtopia.com

First, the purchase experience was flawless, delivery was quick, communications were excellent. Second, the price was too good to pass up. I compared prices against the local bike shop chain, which is highly regarded, and found I could not find a bike of the same quality and features for 2x the price. Third, the assembly was quick and went together with little difficulty. Last, I really love the styling and design of the Chord, plus the whole musical theme of the design is great. Bonus. The control module is Bluetooth enabled and I just realized (yesterday) that when my phone connects to the bike module, the phones sound plays through the bikes speaker. Nice touch.

I’ve been riding my Chord for about 18 months and absolutely love it. I was an early backer during the Carbon 1 campaign. Combined I have over 13,000 miles and couldn’t be happier with my decision to purchase from Urtopia I only wish I could afford the newest models.

I absolutely love my Urtopia Chord! It's so stylish that I enjoy just looking at it! The battery life is impressive, and the motor provides the perfect amount of assistance, especially on hills. The build quality is excellent, and it's incredibly comfortable to ride. Hands down, one of the best bikes ever!

I simply love my Chord model bike, it's a fantastic feel and weight. It's also big enough for me at 6'3" which is hard to come buy. Absolutely a great buy!

(original review) It's only been 4 days since I received & assembled my Chord X bike but I have to say that I love the bike. It rides great even when not using the pedal assist feature. I have been disappointed that certain largely unimportant components of the bike (i.e. kickstand & key to detach the battery from the frame) were not included with my bike (they are on their way I believe). And I'm having some issues getting all of the high-tech electronics working properly. But the bike itself including the basic eBike features work great. I'm counting on Urtopia's customer service people to resolve the rest of my issues promptly which I'm confident that they will. (Now 20 days later) I first wrote to Urtopia approximately 3 weeks ago regarding (1) missing bike parts, and (2) non-functioning electronic features. The missing parts were sent to me fairly promptly (except for the tool kit which customer service agent Felix informed me was not included with my bike -- despite Urtopia's Chord X web page saying otherwise). The problems with the electronic features are that the bike's display always shows zero MPH and zero distance traveled. But the most annoying electrical problem is that the electricity periodically shuts off for no reason. On a recent hour-long ride this spontaneous loss of power occured 8 times. It's more than a little annoying when the power assist feature suddenly cuts off and then the theft alarm goes off repeatedly as I try to get the fingerprint reader to recognize my fingerprint--which is hit or miss. I've gone back and forth with technical help and even installed a new controller in the bike & then took the bike apart a second time at Urtopia's request to recheck the connections. 3 days ago I notified technical help that I complied with all of their directions but the bike continues to have the same problems. And now Urtopia seems to have ghosted me. No contact in 72 hours (not during a weekend or holiday). I'm a reasonable person. You'd think that they would say something to me. I know that I'm not the first person to receive a defective bike. This whole situation is a shame. I actually like the bike and don't really care if I know what speed I'm going or where I've been, but the fact that the bike spontaneously shuts off is not acceptable. Maybe this is what I deserve for ordering something substantial online, but one would hope that a company like this would have better customer service. Next time I'll buy from a local bike shop.

Pleasantly Surprised Very easy to purchase online our Cord model bike, I had the bike shipment at my door in 4 days. Taking my time to assemble, it took me about 20 minutes. The Cord handles well, starts up good, power modes are designed well and stops great (not sticky like some other bikes). The bike is very easy to get on and off of. My wife loves riding this bike so much she sold her 1 year old "American Name Brand" Ebike that cost 3 times more and rides her Urtopia Cord instead. Also the Cord is more attractive then her old bike. I wish I could send photo now, I'll try when we get back in town.

Awesome street bike. I love the stability of the ride, ease of gear shifting n GPS system. The style of the bike is very nice. The lights front n back automatically comes on when necessary is a wonderful feature. It would be nice to improve the Chords ability to be both a street n gravel bike.

First time e-bike buyer and decided to buy one of the lightest and best bikes. Ordered online without a test drive as friends purchased the Urtopia bikes in the past. Fast delivery, easy to assemble and worked directly with the Customer service team. (Stella) who provided exceptional responsiveness and accurate answers. Would definitely recommend this bike to anyone looking for a light and well build ebike. Drove the bike around my neighborhood ( 0 Grad) Very happy with my new purchase and can not wait for spring.