NueMDReviews of nuemd.com

The program is slow. Having to scan in EOBs is a pain. They were supposed to set up EFT and told me what for to get from bank. They said either bank letter voided check or something on my letyer head. Gave my letterhead form not correct. Went into back waited forever uploaded form and they said not coreect bc it was direct deposit form. I told banker what I needed and they gave exactly that with maybe the wrong name on top of form? Phone number on patient statements was wrong and when I emailed a few times to figure out that as well as queations to seeing patient statements I didnt get a response. When I was ready to cancel I emailed the woman who set me up. She trnasfered me to management. He wrote me but then never reponded. Apparently he was out of office and no one repaonded. I reached out to Nakiah and she triex to help me get in contacr with someone. Almost 2 weeks later I get a call asking if they can get me to stay. I say no. She says management will review my contract and see if they can back date cancellation start date... Which I requeated on Nov 16. Well I find out a week later, by calling in and waiting 30 minutes that cancellation date will be Dec 31st and last bill in Jan. Why am Inoaying for an extra 2 weeks? I dont know because I didnt get a reponse to my email and I feel this is a way to squueze out more money.

If we require any help and dial the customer support. it takes more than half an hour to answer the call. You guys need to add some staff, So we get the information timely.

I have been using this software for over a year and it is very smooth and easy to use but I have had issues with their billing department. Over charges and misunderstandings are the norm. If you have the time to go over your bill every month and to wait on hold for long times to do this you will be ok. If you do not have that time go on over to another company.