Robyn B.
Posted
Frustrating reocurring problem
For several months, our reminder calls log report was available on an inconsistent basis. As a result, we were never sure if the calls had been made to our patients and we had to take the extra time to call the patients ourselves. This is problematic on many levels, but mostly because it is a service for which we are paying. There WERE times that patients had not received calls, also. The problem, at this time, appears to have been resolved, but it continued for several months and was very frustrating.
Response from NueMD· Apr 16, 2015
Hi Robyn, I apologize for any inconvenience this issue may have caused, but I'm happy to hear that things have been resolved. Should this happen again, please don't hesitate to contact our Support team. We really appreciate your business and look forward to continuing to serve you and your practice.