Jaye M.
Posted
Average Business Relationship, Above Avg w/ PM Software
From a general business alliance perspective, NueMD scores 3 stars as described by ratings on this site. I have been with NueMD for over 14 years and as a thought leader and expert, I train others on best practice based processes. As a user of NueMD for small medical practices, their functionality is not best practice though they are better than a majority of the software packages out there. Those that design the software"s functionality have very little to no "in the trenches" medical practice working knowledge. Some I understand have been 3rd party billers. The look and feel of the modules pretty good. For years I have approached them with best practice based functionality ideas and to establish user groups. Both have fallen on deaf ears. The program is expensive and add-ons are extra; though there are other programs that are more expensive and others not even worth looking at. Due to inadequate planning and design, upgrades are often painful and throw detailed interfaces into lala land requiring hours of resources to correct. At the beginning, the chief architects and/or front men, were very interested in developing great software. They were very interested in learning from the users. However, most of these people have moved on. And, throughout the years this level of drive or enthusiasm has dwindled to mere maintenance. The user guides are complex and poorly written; I have given up trying to read and make sense of them. Compared to other packages NueMD is above average. There is not a great program out there; but there could be.