Oakley Standard IssueReviews of oakleysi.com

Had a custom order that arrived faster than quoted.

I would love to be leaving a good review as I have been a fairly loyal customer and appreciate the free membership to Oakley’s SI. However, for this particular experience, I have been disappointed by the performance and durability of the Elite Assault Boot and was left very confused by customer service seemingly not knowing what their own warranty policy is. To start with the boots, the material used as eyelets immediately began to degrade and tear on both left and right boots. The Cordura suede/leather where the vent holes are ripped within the first few months of wearing them. The terrain they were used on was not all that austere either. Mostly dirt roads with some small rounded rocks. When I brought my issues up to customer service via email I was told several different things about the warranty. I was told there was a 30-day warranty and then a 100-day warranty. I had also received a email stating there was a 1-year warranty on boots. Then it went back to 100-day warranty where I was given a discount code and was asked to ignore the one year warranty. Because I am deployed, the boots were shipped to my home where my wife had to forward them to me. By the time I brought up the issue with Oakley, I was at roughly 140 days even though the boots had spent roughly a month in the mail, so yes, I was definitely outside the warranty window. To be told the boots weren’t under warranty, to they are under warranty, and then back again was the irritating part. This was the first time I had purchased boots from Oakley, and I used the discount code they provided to purchase the Light Assault Boot, which appears to at least have metal eyelets for the boot laces. I have to admit my skepticism as to whether they will hold up though based on this experience. If they do perform well, I would gladly leave a 5-star review.

Have not had any issues when ordering from Oakley The quality of the items I bought so far have been top rate. The only disappointment has been a clearance item they no longer had in my size.

it was easy and fast service.

Easy ordering process and the sunglasses look good and worked great on the water.

Oakley SI does everything right! No matter the purchase!!

Oakley has always provided supirior products and excellent shipping as well.

Tried contacting via their #, the options are limited. After attempting every option, none of which helped in getting the delivey address changed. So I tried the chat, but to no avail. All I managed to do is provide them my name and email….. twice. Like their products, just make sure you don’t have to talk to someone or need assistance!!!!