onaexpress.comReviews of onaexpress.com

Basically a scam. Horrible service, below zero customer care. It was painful to signup to start. I anyhow did, and managed to get it going (Ps. you will also need to pay for a third party APP). Once I got it working, the system worked well... for ONE WEEK! then stopped (my credentials were no longer valid). I contacted Ona Express, they said they can't help. They don't store my credentials, so only way to regain service is to pay again for another year subscription.

I would give this company a -10 if that was possible. I renewed their product (IPTV) in April & it never worked properly since day one. No support after numerous attempts. Finally, today I received a very abusive response from the representative. Not good.

Very bad service, I don't recommend anyone deal with them.

Would give it 0 if that was an option. As others have attested to, the “customer service” is horrendous! The Rep is rude, belittling and should not be dealing with the public. Have used (or tried) for 5+ years. Waste of time as nothing worked well and no support from OnaExpress. Now with a solid, no. Buffering provider with amazing customer service. Stay clear!

My one-year subscription is scheduled to expire on January 1, 2026. On October 03, 2025, the connection stopped loading. I contacted OnaExpress, and Mahmoud Thabet informed me that my subscription had expired and that I needed to pay for a new one. I clarified to him that I should still have access until January 01, 2026, and I provided him with a copy of my e-transfer payment receipt. His response was, "No arguments on this!"

I had this company last year their basic service wasnt great but at least watchable so when I was signing up they offered a better service for $15.00 more so I thought I would try that well what I got was a service everything in Arabic and mostly all sports no search no saving to favourites no local channels when I complained and sent him a screenshot of the start page he told me i was an idiot and to stop bothering him and stopped answering my Texts its very strange when you open live TV the first thing you get is an add for IPTV which seems to be exactly what i want but you cant open it I wouldn"t give them one star

When can 0 or minus I will give them. The unethical, rude they are very nice words what I experience. I do not know I can use this words writing by Mohmoud Thabet I have all the original can send some one, they even say shitty *****g Amazon. "We are the one and only IPTV service provider in North America and western Europe, all what you see everywhere are working for us as a resellers" that their words. Jerry K.

ZVery bad service no call back regularly out of service stay away