onaexpress.comReviews of onaexpress.com

All the reviews I read are spit on! The service and the behaviour of the person (if he responds!) is unprofessional, rude, dishonest and unethical. I have lost my subscription once abruptly and the guy (his name appears as Mahmoud Thabet) was very indifferent and rude to say that’s what it is and you have to pay for new account and subscription. I gave him another chance and took an yearly subscription. It worked for a month with few glitches, but now every sunday it goes off, can’t see any channels, movies, videos. No response from him??? He does respond very quickly though if you want anew subscription. E-trf process ensures that we can’t get our money back either. Whether it’s a scam or not, it’s certainly not good to do business with. Stay away from it, I have never met such a rude, arrogant and abusive person. switching to other local subscribers based on referrals from friends.

Absolutely trash customer service. Asked about services to a number on whatsapp, as was listed by THEM on their Amazon ad. When asking question was told this number is not for chatting it is for getting activation codes only. When advised that they listed and I didn't go searching it was on them and that the rudeness lost a sale, to which they said they don't care, they're full. Many vulgarities followed from his end after he was blocked on WhatsApp through normal SMS.

The connection always fail. Wrote to them 5 6 time mailto:support@onaexpress NEver any awnser finally reached them on sms 204-558-4449 basically told me to upgrade pay again. And basically said they didn't care. Do not recommend.said problem on my side and not theirs. Absolutely worthless customer service

For the past week, my OnaExpress connection does not load. Every night I email them with the problem. The following day, things seem to be back to normal. However, with an hour, or two, my channel/movie/series connection is lost. Very frustrating to say the least having paid for this service for one year. Buyer beware.

I paid for one subscription in February 2025 which was canceled in end of April 2025 because I don't know to renew the other 3 subscriptions. I contacted them and they told me the my account was closed . They don't want to return my money back or reconnect my subscription. Stay away from this thefts. Find another providers. I use iptvdream.ca . You can install on 5 devices.

The worst ever they took my money I didn’t get the channels I asked for we had a conversation and the way they talked to me was nasty low level and blacked my account ,I have saved the conversation ,so guys stay away from these ppl

This is the worst customer experience I have ever encountered. Product does not work and when you ask for help you are insulted and no refunds.

If you thinking of buying their products, please don't. It is a total west of money for one year, I got only 3 weeks service, it is so hard to get them on line, when you do, they don't solve the problem because they do it intentionally and tell you to solve it by your own when they freeze it on their side.