PcgsReviews of pcgs.com

This company has horrible customer service Way understaffed as hour long waits on phone with no pick up. A prompt if you desired a call back which never comes No answers to emails Submissions dropped May 9 and still waiting Customer portal is not very helpful

I have signed up for a platinum membership only to greeting with problems with my grading. Costing me alot more money and grief than ever expected. I have learned CAC does the same job better, faster, cheaper and no nonsense. Alongside their recognizable CAC name. Thanks PCGS but No thanks PCGS. Terrible service from the start to the finish. Slow, expensive and not too straightforward with help.

This company was bought out by a hedge fund and My coins were changed and they are NOT CREDITBLE. NOW Crooks

Just submitted coins for grading, they indicated there was an issue. That only found out about because I happen to look at the status of the submission. They did even let me know. No email or call from them. I have tried calling and emailing and no response. There general call backs are always full. There problem issues line no one answers. I would not recommend PCGS services.

I was a member of PCGS for many years Submitting Coins for grading. Up until recently when many of these online coin shows started submitting thousands of coins to them they used to be quite reasonable in their turnaround time and customer service. I recently was injured and was unable to get my Coins to submit them in time before my membership expired and asked for an extension. It was denied. It seems as if all they care about is making money from the online platforms and don’t really care about regular coin collectors . So sad fortunately there are many other coin graders, where they still have old-school values and care about their customers especially the ones who’ve been with them for many years. My advice is to find some one who has a more customer friendly service.

They claimed that my package was missing a coin. They then dragged the process out until after the 60 day limit to file an insurance claim with USPS. They are dishonest and strongly suggest you avoid them

They're simply thieves: there's nothing else to be said. One ROUTINELY sees coins with PLAINLY VISIBLE flaws that PCGS graded an MS-66 or MS-67. (This is FAR worse than the "gemologist" who tells you the diamond is H-color if you want to SELL it but G-color if you want to BUY it.) Furthermore, my wife attended a PCGS coin fair in Baltimore and submitted three coins for grading. Never mind having received nothing back yet, but they ENDLESSLY pester her with emails and texts and what-not and expect her to PHONE THEM to get her ratings--like they're unable (or can't afford) to mail a professional business letter. ABSOLUTELY UNBELIEVABLE!!

WORST experience ever. They ended up losing my coins and not taking any responsibility. Took 5 months for them to respond to my inquiry and ignore my follow up messages. STAY AWAY!