ALISON M.
Posted
Always a great experience with your…
Always a great experience with your company, thank you!
Response from Petflow· Nov 7, 2025
We love hearing that! Thank you for being such a valued part of the Petflow community.

Excellent
57,206 reviews
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
ALISON M.
Posted
Always a great experience with your company, thank you!
Response from Petflow· Nov 7, 2025
We love hearing that! Thank you for being such a valued part of the Petflow community.
KIM C.
Posted
Great customer service and they carry Nutrisource Foods!
Response from Petflow· Nov 7, 2025
We’re so glad you’ve had a great experience and that we carry the brands you trust. Thanks for sharing!
JOE L.
Posted
Quality dog food delivered exactly when it is needed.
Response from Petflow· Nov 7, 2025
We’re happy to hear your orders are arriving right on time! Thank you for your kind words and continued support.
Vanerris
Posted
Petflow has a huge variety of food and toys for my fur baby and their customer service is outstanding. They always have just what I need and when I'm not sure of what I need, there is always someone available to assist me.
Response from Petflow· Nov 7, 2025
We’re so glad to hear that! Thank you for trusting us to care for your fur baby and for recognizing our team’s support, it means a lot.
Blackdogtraveler
Posted
It's easy to set up and make changes to the auto delivery.
Response from Petflow· Nov 7, 2025
We’re happy to know our auto-ship feature has made things easier for you. Thanks for sharing your feedback!
Christine
Posted
Horrible experience trying to get her through to anyone. I've used this service for twelve years.I recently canceled because it was frustrating to not get through to a live person to push out my shipment.
Response from Petflow· Nov 5, 2025
We’re very sorry for the frustration you experienced and truly appreciate your loyalty over the years. We’ve recently transitioned to chat and email-based support to assist customers more efficiently, but we understand how important it is to feel heard and helped quickly. Your feedback has been shared with our team as we continue to improve our communication and support options.
LORA S.
Posted
The delivery was fine, but we are shocked at the price. We have found the same product on many other websites much cheaper.
Response from Petflow· Nov 5, 2025
Thank you for the feedback. We’re glad your order arrived smoothly but sorry to hear our pricing didn’t meet your expectations. We’ve recently had to adjust some prices due to increased operational costs, but we always strive to keep them as competitive as possible while maintaining fast, reliable delivery and excellent service.
Lisa P.
Posted
Always quick shipping and never have any issues.
Response from Petflow· Nov 7, 2025
We really appreciate that! It’s great to hear your experience has been smooth and consistent. Thank you for choosing Petflow.