Pinnacle Moving GroupReviews of pinnaclemovinggroup.com

⚠️ WARNING: SCAM COMPANY – DO NOT HIRE ⚠️ I moved on July 3rd, and this company scammed me out of $3,300. From start to finish, this was a calculated, predatory operation designed to deceive and exploit customers. On the day of my move, they loaded only half my belongings onto the truck before suddenly telling me I’d have to pay double because there “wasn’t enough space.” The space and price had already been clearly quoted and agreed upon in advance — yet they doubled the charge once my items were already on their truck, leaving me with no choice but to pay their ransom just to get my belongings moved. To make matters worse, they demanded cash only, refusing any other form of payment — a classic red flag for scammers trying to dodge accountability and leave no trace. They also tried to extort an extra $250 to move a small exercise bike, which had already been included in my original quote. The movers on-site refused to touch it unless I paid immediately. This is blatant deception and a bait-and-switch scheme. Every single item they touched arrived damaged, scratched, or broken — not one piece survived the move intact. Their carelessness and lack of professionalism are beyond comprehension. Since that day, I’ve made dozens of phone calls, left countless messages, and received nothing but rude, nasty attitudesand AI-generated script responses that sound robotic and insincere. They clearly have no interest in helping or resolving legitimate issues. I’ve also reached out to the Better Business Bureau repeatedly for months, and every time I’m told to “send an email and wait for a call.” No one ever calls. No one ever responds. This company hides behind silence, denial, and empty words. They are liars, scammers, and predators, preying on people during stressful times. They will say anything to gain your trust and your business, and the moment they have your money, they vanish — leaving you with damaged property and zero accountability. Their complete lack of cooperation, honesty, and integrity is absolutely unacceptable and disgraceful. This company should be investigated for fraud and shut down immediately. Do not, under any circumstances, trust this company. They are professional con artists masquerading as movers, and if you value your money, your belongings, or your sanity, stay as far away as possible.

SCAM COMPANY. WE CALLED FOR A QUOTE, THEY DEMANDED A DEPOST FEE OF 1300.00 DAYS LATER WE FOUND OUT FROM OTHERS THIS IS NOT A CREDIBLE COMPANY. WE CANCLED WITH THEM BUT THEY REFUSE TO GIVE OUR DEPOSIT BACK. I HAD TO HIRE A LAWYER AND FILE A REPORT. THIS COMPANY IS DISGUSTING.

This company is a Scam. They are brokers who hire the cheapest movers to get more profit. Long story short I ended up paying more than double my initial quote, dealt with the worst type of movers, didn’t get any of the perks we agreed on, and they didn’t solve any of my problems with the moving company. They didn’t help me on anything. Do not use them!!!! You will regret it. Look for companies that actually own the transportation! Avoid brokers, specially Pinnacle.

Complete crooks. They triple the estimate once they have the furniture hostage. They don't take checks or credit cards because we would for sure dispute their robbery and they know it. They also gave a fake number for customer service. They should be out of business and in jail.

Scam!!! Mark, Estimated all my items at 3 times less the space needed. Movers rake in the extra money charged! Dishonest operation!!! Look elsewhere!!

I am writing on behalf of my mother, who used Pinnacle Moving Group in her recent move cross-country. In her initial conversation with an employee named Mark, she provided information on the kinds and quantity of furniture she wanted moved and an estimate on how many boxes she would have. She was quoted a price of $6,800 and told the size of the truck in cubic feet. When she contacted the company for their quality check about a week prior to the moving date, she was told by employees named Robert and Brunson that the size of truck initially reserved for her would be insufficient for her space needs, and that she her new quote was $18,900, roughly 2.5x the original price. They agreed to lower the cost to around $12,000, given the initial mixup, and promised to send her two 26ft trucks on her moving day. She was given another contract, which again described the size of the trucks in square footage, and on the day of her move, much smaller trucks arrived. These trucks were insufficient to her space needs, and she was told that she may need to pay an additional $10,000 to move the remainder of her belongings. During moving day, my mother tried to get in contact with Robert and Brunson, but they remained mysteriously unavailable and she could not reach them to ask for corrective measures. I've read on previous reviews that Pinnacle only provides an estimate of a customer's space needs to the companies they broker with, but to have such a gross underestimate happen twice is egregious and has been extremely costly. Additionally, it is my feeling that Pinnacle describes the sizes of their trucks in cubic feet rather than length to intentionally obscure their size to the customers, many of whom won't have an intrinsic understanding how how big an area of square footage actually is.

They wrapped my sofa, table, and chairs securely. No damage and no stains during transport.

I had a terrible experience with Pinnacle Moving. They act only as a third-party broker who books your move, not the actual movers. Before my move, I was given a written and verbal confirmation that the price would not change as long as the inventory matched. I even confirmed in writing and over the phone that no additional items were being added. Despite this, the movers showed up hours outside the scheduled window and suddenly demanded an extra $1,000 (later reduced to $600). I felt pressured to pay on the spot, even though I had followed all instructions and my inventory was exactly as quoted. To make matters worse, I reached out immediately to their customer service. I was told a manager was unavailable, and since then I have never received a call back or even an email response. Completely unprofessional and misleading. This company is not transparent and leaves customers stuck with surprise charges at the last minute. I strongly recommend avoiding them.