PodiumReviews of podium.com

Our dealership group has worked with Podium for more than five years, and I have personally used the platform for about four years. During that time, we have worked with several excellent account managers and support team members. As a large dealership group, we need a platform that allows us to manage reviews and our online reputation across multiple locations while still being easy for our team members to use. Podium has continued to provide that for us, along with helpful integrations and support. There have been a few bumps along the way. Our biggest frustration was the frequent turnover of customer success managers. At one point, we had approximately four different managers within one year. One manager met with us only once before we were reassigned again less than a month later. Thankfully, that issue has since been resolved, and we have had a much more consistent experience with our current manager. Overall, our experience with Podium has been positive, and the platform continues to be a valuable tool for our team.

RESPONSIVE AND GOOD LEARNING FROM THE AI, OCCASSIONAL PHONE/NETWORK SLOWNESS/OUTAGES WOULD BE THE ONLY DRAWBACK

Podium has been mostly really great. We have tried many of the companies features, the most beneficial feature for us is the review generator. Our customer review totals have jumped exponentially, which we severely struggled with prior to being Podium customers. *We used the Podium payments for 1 very big sale we had last year however, which was a disaster! The customer ended up doing a chargeback and because of the 3rd party player (Podium) the process took too long during review and I lost the chargeback case and lost $13,000. This is what I was told by the credit card company. I will never use Podium Payments ever again due to this experience with that product. We also use their messaging tools often, which has been an asset to our business, though rarely turns into a sale.

Having an answering service is great when we are busy and cannot answer right away. Having the conversation turned into text can be useful when quoting customers and remembering what was discussed.

I like that everything is in one place and how one can interact with different platforms on one single platform, it might be a little overwhelming at first but it's a great app to use.

Easy-to-use text messaging with customers. Strong review-generation tools that help businesses collect more online reviews. Centralized communication (texts, web chats, calls, reviews, and payments in one place). High ratings on software review sites, including around 4.3–4.6/5 on major review platforms. My name is Kimberly from The Appliance Outlet located in Riverside.

We've been using Podium for our jewelry business for about 6 months, Gems of La Costa. It integrates well with The Edge POS system for repair pickup notifications and reminders that help get customers into the store. We've had a very steady increase in activity through inquiries on our website with Podium's Chatbox and lets us easily reply back to their phone number. The Status feature seems pretty well built to help assign customers to categories, but definitely took some customizing to make it work for our business. There are some automation features we wish worked a bit better or had more customization to fit our needs without having to use Podium's Ai features locked behind a higher paid tier. Overall very happy with the system and the team at Podium seems to always be improving their program.

The system is easy to use but we have had some issues. Bulk messaging takes forever to upload a csv and then occasionally fails to send the message with no indication as to why. Our team does not like the fact that we have to assign the conversation to ourselves when sending messages. It would be nice to have the person who sent the last message assigned to the thread since they would most likely need to be notified of a response.