PodiumReviews of podium.com

Once you cancel - you will have to hound them to stop charging you. Be careful -- I found their representative to be aggressive and dodgy when you decide to cancel. Super upset with these shysters.

I KEEP BLOCKING THEIR NUMBERS AND THEY KEEP GETTING NEW ONES! I have asked these people to leave us alone many times. STOP calling our business we are not interested!!

he customer experience provided through Podium has been extremely disappointing and has negatively impacted my business. Instead of improving communication and customer satisfaction, the platform has created ongoing technical issues and frustration for both my team and my customers. On multiple occasions, we have experienced serious technical problems, including being given access to data belonging to unrelated businesses, which raises significant concerns regarding privacy, security, and system reliability. Customer call functionality has been unreliable, images sent by customers are often received in a pixelated or unusable format, and text messages have been duplicated, delayed, or sent and received multiple times at inappropriate hours. These issues have caused confusion, disrupted communication, and resulted in a poor experience for our customers. The purpose of investing in a platform such as Podium is to improve efficiency, communication, and customer engagement. However, our experience has been the complete opposite. Rather than supporting our business growth, the system has wasted valuable time, created unnecessary operational challenges, and damaged customer confidence. After providing sufficient time and multiple opportunities for these issues to be resolved, there has been no meaningful improvement, leaving me with no confidence in the service moving forward.

Horrible! I paid $1,700+ a month for the last year and have had nothing but issues. AI system sucks and disorganized and jumbles up today’s customers with last week and month. No organization and no customer support. They came and sold it to us in person and as soon as we signed the contract it was crickets. Hard to deal with and even harder to get along with don’t make the same mistake as me! Company is trash!

We were losing too many deals on missed follow-ups before we got this set up. The mobile app actually works. I can be walking the lanes at the auction looking at cars and still respond to a lead instantly. The 24/7 AI bot on the site is surprisingly good too, mostly because it actually sets real morning appointments instead of just logging late-night junk leads. My main gripe is the bulk messaging. Uploading a CSV list takes forever and crashes half the time, which completely stalls our outbound blasts. But honestly, even with the clunky mass text feature, it holds my sales guys accountable and gets our star rating up. Does the job and keeps the cars moving.

These idiots wont stop spamming me. Stop calling me.

done on time good price

They call continuously after multiple formal requests to stop spamming our business line.