ProjectManagerReviews of projectmanager.com

Lack of transparency in their pricing has clearly led to some angry, confused people including me. I missed cancelling my trial expecting to be out of pocket by $20USD, I found a charge for $200USD on my card and have had no explanation as to why this is. There is absolutely no information on the website to suggest that the software would cost this. Stick to MS project, it is a far better and cheaper project management package, for $200UD you can get 10 months of Project. To say I am upset and disappointed is an understatement.

Incredulous. After I posted my review here I was charged an additional annual membership fee!! Charged twice for a service I have not used and do not intend to use. Ironically, I do not have access to the website despite having paid twice, can you beat it the website is asking me details of my credit card again to charge me a third time to grant me access! Additionally the Company does not issue any invoices/receipts or email confirmations of any payments processed. I leave it to you to draw your own conclusions about this Company. All I would say is do not trust this Company with any of your cards or you will live to regret it.

Superb customer service - very understanding and very prompt response

Great company run by an amazing team.

Update (9/22/20): There is a reply from projectmanager.com to this review but all they've done is deflect. I've contacted their customer service and they haven't attempted to make any of this right. Just an FYI for anyone reading this. The product is mediocre at best and that's why we decided to not use it after spending about 20 mins in the system. This company just outputs the minimum viable product and then uses free trial scam tactics to bolster their revenue. I can't imagine any company that values their data would want to be involved with this company. Once I found these transactions it took days to get my account close, what do you think will happen when you need customer service to resolve the many issues/bugs in when you are a paying customer. Avoid at all costs!

I am shocked how this company understands to treat its (potential) customers. Unfortunately I noticed I am not the only one ripped off by this 'free trial' scheme. I am merely a student (not a business at all) and I only used their site once (!) for a Gantt chart. Unfortunately their product is so complex that I couldn't use it for my Uni project. Instead I had to redo the whole thing again using a plain Excel sheet. Their free 30 days expired and because I was under so much stress with the Assignments, Dissertation and losing my part time job on top of everything else I simply forgot to close my account. The charged me $200 (!) and don't even want to discuss refund (!). They simply offered me another product of theirs. This is unbelievable! They charged me a whole lot of money for basically no service although they had no costs of their own. I mean is not like I consumed away o physical product. They are a service company! For example Amazon refund me instantly, no question asked, when I forgot to cancel my Prime account. I'm in desperate need for those money and I am planning to chase them till the very end. Therefore please avoid this company if you can. Although their software might be OK, they're just a greedy, zero principles, no duty of care company!

Be very careful when you are subscribing for trial. If you try and forget it, since they got your credit card information, they tend to behave as if you are a customer, and charge you until you notice. I am sure they can see in their logs that, other than the trial period, you did not use their software but they refuse to pay back the software you never actually used. Happened to me, with a very bad timing, during corona lockdown. I had to pay more than a thousand unfortunately.

ProjectManager.com is not only a project manager software provider. At the same time, they provide the knowledge necessary to use the software and even more, you can find on their site the basic theoretical knowledge necessary for project management.