Pure Spa Direct - New YorkReviews of purespadirect.com

We use a few supply companies for our spa and Pure Spa Direct is always the most helpful and if they don't know an answer, they find out and get right back to us. Great people, great selection. 5 Stars!

Inept at best, fraudulent at worst. Purchase anything from this site elsewhere! Placed an order in July that was called to cancel the same day (while still in the processing stage.) Found out my CC had still be charged in full, with no refund ever issued. Ok, fine, their oversight. In the 3 MONTHS that have followed, I've contacted the company 4 times, each time being promised that "Accounting" would be looking into it immediately and refunding the $300 plus charge. Obviously a lie. Furthermore, the first time I called the woman almost refused to give me a refund and tried to push me into store credit. It felt like cancelling cable and phone service or something, she was that pushy. So when you put all of these instances together, it looks more like a corrupt company than anything else. In the meantime, I'll be making a 5th call - but this time directly to my CC issuer. This business never deserved the benefit of the doubt on the error and I should have made that call the first time. My mistake, but hopefully not yours. The internet is a big place. Anything they're selling here, you can easily find elsewhere at the same prices or cheaper. Give your money to a better company than this.

I am finally taking time to write a review of this wonderful company. Our spa has been using Purespadirect.com for over 6 years now. They have helped us grow our menu of services with their great selection of products. What I appreciate most is the level of caring and customer service this company provides. It's really nice to work with a business that truly understands my business - so many companies today do not offer this level of customer service. The personal service and attention we receive whenever we place an order with Pure Spa is wonderful. I love their prices and selection, and I am always impressed with the new and exciting products they add.

I've ordered from them for many years and they really are the best. They offer more products than any other professional spa site and their customer service people are the most helpful. I would recommend to any spa or salon!

Pure spa direct has great products, but sometimes they don't let you know something is not in stock till after you order and don't deduct shipping. Uses UPS for international shipping; for example, duty is $75 on an order of $125 (canada tax is only $13%). DHL would be a much better option. If you are an international buyer, consider these excessive fees. Purchased "organic" emu oil, which I later found out was not organic. This issue was rectified and a note was placed on the website stating that it was not organic. Proper product labeling goes a long way (I would not have purchased it if I had known, but at least I was refunded and other potential buyers will have the info).

I am always looking for the best deals when buying for the spa. But I have questions, a lot of questions, and sometimes the answers are not easy to find. Many of the local reps don't get back to me or the catalog companies have reps that take orders but can't help me with specific questions I have about protocols or treatments. I love Pure spas team because they genuinely seem to care about my business and keeping me as a customer. If they don't know the answer to my question, one of them calls me back immediately with the information. And they are so nice about it too. I love this company because they understand great customer service.

I have ordered from them many times. I really like their collagen professional treatment masks and some of their retail spa items. Some things that I would love for them to improve on would be to put the list of ingredients on their products. A lot of the time, things will say that they are natural/organic/pure, but they end up having ingredients like parabens, etc in them. I find myself actually having to go on other beauty websites just to look up the ingredients on a particular product, which I should not have to do. I also think that their shipping prices and shipping time could be better. lastly, I wish they still had the Spa Rituals line, especially since many distributors don't carry it anymore. I will definitely still order from them, but would like to see a few changes!

Great company, selection makes ordering for the med-spa a breeze. One call and I get ALL the ordering done... I tossed all the phone book sized catalogs!!!