Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio reviews

385 approved reviews, newest moderated first

Kevin
Posted Mar 20, 2025
EXCELLENT customer service.
Excellent customer service. The person on the phone was friendly and took care of the problem 100%. Totally satisfied and will buy from this company again!
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Victor K.
Posted Mar 20, 2025
I’ve never received the item
I’ve never received the item
Response from Pyle Audio· Mar 21, 2025
Hello, Victor. We’re very sorry to hear that you haven’t received your item. That’s definitely not the experience we want for our customers. Please contact our customer service team at (1) 718-535-1800 or through our support page so we can look into this and resolve it for you as soon as possible.
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Jim M.
Posted Mar 20, 2025
Arrived the grips are bent in shipping
Arrived the grips are bent in shipping. Terrible
Response from Pyle Audio· Mar 21, 2025
Hello Jim, We’re sorry to hear that your order arrived damaged. We take packaging and shipping seriously and regret any inconvenience this caused. Please reach out to our customer service team at (1) 718-535-1800 so we can assist you in resolving this issue.
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DEBRA J.
Posted Mar 20, 2025
Chat and email communication was exceptional
I used the chat on the website. It gave me the information I needed in order to order the adapter for the speakers that we inherited upon the purchase of a lake house. I also used the contact email for the manual. They responded quickly, and sent the place to download the manual. Both of these were done efficiently and quickly which helped my situation immensely
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HC
Posted Mar 19, 2025
I ordered a replacement part and was…
I ordered a replacement part and was sent the wrong item. I reached out to get the issue resolved and no one has reached back out to me. I use my sauna regularly and I’m missing days because of this issue.
Response from Pyle Audio· Mar 20, 2025
Hi there. We’re sorry for the inconvenience and the delay in resolving your issue. Receiving the wrong item is frustrating, especially when it affects your daily routine. Our team is committed to making this right, and we sincerely apologize for the lack of communication. Please reach out to our customer service team at (1) 718-535-1800 or via email, and we will prioritize your case to get you the correct replacement part as soon as possible. We appreciate your patience and value your business!
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Kenny Morales L.
Posted Mar 19, 2025
Bery good thanks
Bery good thanks
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samaclen
Posted Mar 19, 2025
Item stopped working after 6 weeks
Item stopped working after 6 weeks, and when I requested a warranty replacement, I was asked to pay a $40 fee after it was already shipped.
Response from Pyle Audio· Mar 19, 2025
Hi there. We’re sorry to hear about your experience. Our warranty process may include a service fee depending on the issue and product type. Please reach out to our support team at (1) 718-535-1800, and we’ll be happy to clarify and assist further.
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Cheryl B.
Posted Mar 19, 2025
I purchased a sound board on Amazon…
I purchased a sound board on Amazon that had a loose port. Pyle replaced it for free! Communication between Pyle and myself was clear and efficient.
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