Quest DiagnosticsReviews of questdiagnostics.com

Bad service at Quest. Staff are rude. Especially the male staff. 1850 SW Gatlin Blvd

If I could rate them -0 I would they are insane and personal don’t even mention had a appt at 12:00 pm took me in at 1:10 what’s the point of appt if they don’t respect your schedule worse personal and service ever

today july 18 2024 i received the worst service ever in my lifetime i feel mistreated .exact location 700 roger street lowell mass, through my lifetime going through quest diagnostic i had never seen an unprofessional employee that work for quest. i had a walk-in today waited for a out 1hour 40 min to be exact from total of 9 people down to 3 . from that 9 people 6 had online appt. my name was called in i got up went inside gave my id and i was ask for quest registration number which was in my phone i told the guy give me a second while i pull it up so he said i cannot help u if u dont have that number u have to go back in the waiting room and once u have it i can help ok i went back to waiting room less then a minute i pulled up my number , i went to knock the door the guy answer i told him i have it now then he said im sorry i have to wait help the next person that has a ppt. i said u just told me to get my number and then u can help i waited 1:40 min now u telling me i have to wait again . he really didnt care what have to say . so the people didnt believe what what he just said they shook there head like really he just said that to u. i kept my cool cause i have respect for the poeple waiting . but why did i was refuse service why. and how did this guy land a job for quest diagnostic ? i respect that a person made appt online or what ever but iwas already called up . n now i have to sit my ass back down like an idiot which i didnt so i left and went to arlington ma which they have way better custmer service then the hispanic f%g that work there with his jerry curls that barely speak english unprofession mf, that was lucky the crazy person i am didnt come out !! please fire this guy no wonder they are short staff cause noone wana work there with him!!!!

Last week I had a test that required me to drop it off naturally now you need an appointment to do that.the tech took the script and gave me a tube made an appointment went today no record of it and the tech would not even look it up. Went home called the doctor for another test but after this never trust them without many appointments lazy lazy to many other places for labs use them

Can't ever get through to actually get the phone interview done. Bad CRM and system.

Just want to pay my bill over the phone. Had to listen to so much computer recorded cr@p it took a ridiculous amount of time. Listen to computer, push a button. Listen to the computer again push a button.... confirm every data entry multiple times Jeeze. Just send my call to India.

I made a lab appt at 2:30 and they close at 3. I got there at 2:20, the waiting room was oddly empty. I signed in at the kiosk and a message popped up that they were no longer accepting patients that day. WTH. I went home, made an appt for the next day, and when I went back to the kiosk, it said my reservation number was invalid. (??) I had photographed it on my phone and I did NOT miskey it. I went home, made an appt for the next day and when I finally got in the chair to get blood drawn, I was told they had no lab orders for me. I was a block from the doctor who had ordered the tests; I went to her office, they showed me they had sent the electronic order to Quest 6 days prior. I got a paper order, and went to another lab, US Health Care. I will never go back to Quest. This is about the 5th time (and third city!) where I've had really bad service from Quest, but the only time I've left a review. In 2022 I took a COVID test from them and they lost the sample. If they were not the cheapest lab around (so insurances use them), they would not be in business.

Excruciating blood draw Went to 2 different locations on two occasions due to insurance change and my usual provider getting out of network. Usual blood draw was excruciating - in both locations. Not intending to repeat.