Quest DiagnosticsReviews of questdiagnostics.com

So far not impressed. Came here because I'm covered 100% w/my ins GEHA. Trinitas hosp process is to have u go to admissions to register 1st, then go to the diagnostics section and wait. I went straight to diagnostics first and waited then someone to told me to go to admissions 1st. However I came here 1st and the woman directed me to diagnostics 1st. There are about 8 ladies at this window and some seem to still be in training and registering ppl incorrectly. The amount of time I spent in here was absurd. I shouldn't have to come to admissions for lab work with Quest!!! An entire profile had to be created for TRINITAS when 8 have a profile created already with Quest! I'll pay the difference of the bill and go to labcorp next time.

No telephone customer service, no way to confirm lab orders before arrival, no receptionist, and even though phone recording says “no worries we will call your doctor”, I have never had a draw tech call, just kick me out. I have cried I. Their lobby three times, this year, and it’s only July. I feel like no one at this company cares, it’s heartbreaking because they used to be great.

Went to pick up a test kit that My doctor had prescribed for me. The place is totally automated and you have to check in as a "walk-in," taking place behind those with appointments. You also have to give proof of identification as you check in on-line and I had trouble doing so. I was only able to pick up the test kit because I managed to get hold of an employee returning from lunch and she kindly helped me. Will never use this place again and recommend that others avoid it.

I have multiple issues with quest. They are understaffed and unprofessional in person, so I started using their in-home service. The first time it went great. Currently I have been unable to find the in-home service again because I believe that their website and phone app have a bad link. Since quest only has one phone number, I have tried several days and there is a over 20 minute wait. When I finally got someone on the line they connected me to an outside company who told me they were forwarding calls unknowingly to the wrong place and they apologized that they couldn't help me either. I did find one number, 8446981022, which I have found to be extremely helpful. By going this route, when I have the time, I was able to request a call back. I can't believe I have to go through all of this.

Quest Diagnostics is the absolute worst. No one to check you in. Technology does not work. Rude staff. Uncaring bureaucracy at its worst. No wonder so many people do not follow up to have their blood work done. It is an absolutely miserable process in an entirely uncaring environment.

Quest has to be doing very badly with the number of times they all per day (4-6) even though I block them. If they are as obnoxious as this after being told repeatedly not to call I would be very worried about using their services which are probably equally as bad.

It has been more than 2 weeks since my lab draw, and the results are still outstanding. This is unacceptable. The labs done a few months prior also took a few weeks to get back. I heard Quest got bought out and is also short-staffed, so I wonder if this is contributing to the slow turnaround time?

Run, hide, don't go here...the absolute worst business in America. Always long lines, appointment times are never close to on time, understaffed, uncaring, dismissive, arrogant. The CEO needs to be fired and someone new needs to come in and make some changes. Hire more staff, train better managers. I request that everyone here who has had similar miserable experiences call their insurer and tell them to not use Quest!!!!