Quest DiagnosticsReviews of questdiagnostics.com

These guys are unprofessional. Use another company

We were at quest getting our blood tested the wait was forever we were Walk in and the lady was rude when we asked her why it was taking so long. My mom also when for a drug test for work and the results took forever legit a month and came out invaild she had to go to another place to get tested. And we still haven't been tested it's been 2 hours we haven't gotten a text soo.

They drag their feet doing simple tests and getting the results back to you. I got the same lab test done at LabCorp and I had my results the same day. This 2-7 days for simple results is by far the most ridiculous time frame I have ever heard. Some people have to base treatments and such on the results and when you prolong them unnecessarily, it causes more stress and frustration. I will NEVER use Quest again.

I have to pay my bill before talking to a representative!? And if I don't pay my bill I get hung up on!!! SERIOUSLY!?!?

Actually a lower rating than indicated. Booked an appointment at the North Port Quest over the phone. Arrived before time but at the time was informed i was Not on the list. There are problems with the system which is failing. After being refused service I was not offered walk in service and was told there isn’t any when I requested. This is the most user unfriendly service especially when you draw a blank time and time again on,line.

Was referred to the Quest Diagnostics on 1180 Beacon St Ste. 3A, Brookline, MA, 02446 by my general practitioner to get blood test to test for prostate/urinary tract infections. My new employer insurance had not kicked in yet, so I paid over $500 out of pocket after being told I could later file a claim to send to my insurance company to get at least some reimbursed. I have sent many electronic messages to Quest Diagnostics and, although I get confirmation of message receipt, I didn't get response for months. Finally got response, but said to get physician to sign claim. That's not how it works. I paid you Quest Diagnostics. Physician said he even tried to contact them. No use going to the location because they're just technicians who will say call or email billing. Not enough info to dispute credit card transaction, but filed complaint against Quest Diagnostics to Federal Trade Commission and Consumer Protection Agency. Don't expect them to work with your insurance company and/or physicians. But does seem pretty typical of a private medical lab company. Hopefully the complaints to the FTC and CPA help.

I received a very large bill from Quest which was improperly coded by the physician. I called my insurance provider before calling Quest and they said they never received a claim from Quest for me. I then called Quest. I was NOT ALLOWED to speak to anyone about my claim. I was simply told via a phone recording that their claim department was too short staffed to answer the phone. They said use their website. I went on the website only to realize I had wasted my time because their website only lets you view and pay your bill. I called my doctor and they actually told me to call Quest. This is where I lost my cool. The doctor's office made the mistake, and they will have to fix it because I am not allowed to speak to anyone at quest because they are just too understaffed due to the pandemic. Not allowing your customers to speak to you is not acceptable.

I visited Hauppauge NY Quest Diagnostics Lab on July 28,2021 and paid full service around $819.89 right before they took my blood and urine samples. Now 3 months later November 3, 2021 I am keep receiving text messages saying I have a balance of $845.59. I call customer service nobody answers, I emailed no body response! This is a scam business ! Please stay away, be careful!