Quest DiagnosticsReviews of questdiagnostics.com

This company is horrible. They would not communicate with my insurance company for billing and sent my bills to collections. I have no problem paying for service but I want my insurance billed first! They want over $800 in bills that they refuse to contact my insurance company about and say I have to do the communication! If my doctor didn’t use them I wouldn’t pick to go to them for anything. Not to mention the one person who was willing to help either left or was let go and when I reached back out to her there was no one there to cover her work.

MY DOG COULD GIVE A BETTER JAB- THE EMPLOYEES AT YULEE AND AMELIA ISLAND MUST HAVE LEARNED HOW TO TAKE BLOOD SAMPLES ON LINE! THEY CAN'T GET ANY WORSE!!!

I don't know what is wrong with this company but the first time I made an appointment online, no problem can't complain so I decided to come back I took the covid test twice within the same week 2-3 days & neither test has been found in their system. No results. I need these results in order to return back to work. I am loosing out on money no thanks to them. DO NOT USE THIS COMPANY FOR YOUR COVID TEST!!! If zero stars was an option they would have gotten 5 from me!!! #MadAsHell

If I could give less than 1star I would it has been 14day on a dit drug screen with no result and customer service is horrible find another company

Friday Nov 19, 2021 Showed up for my 3:30 appointment to find a hand written letter taped to the front door that they were closed and moving locations the following week. No one bothered to email, text or call to tell me! I could not get through to speak to anyone let alone reschedule. Even more ridiculous is I received a covid screening text and check- in status text before my scheduled appointment. That alone tells me they could have reached me to inform me to cancel/ reschedule. Not happy.

This company needs to READ THEIR REVIEWS. I started getting texts from them for no apparent reason. Supposedly I had a bill. I final got them to stop that, months after services they claim I rcvd, I get an incorrect bill for several hundred dollars. Took hours to reach someone by phone. Sorry and not sweet at all, they had my insurance incorrect- not even sure how that couldn've possibly happened. Nothings changed there for years. They admitted they made a mistake, updated my info. Dive deal. I just got another bill from them with a little love note that said, This is your last chance to pay before we report you to a creditor. They need to contact me ASAP. Somebody's going DOWN if they even try this. What bull****. READ YOUR REVIEWS. Horrible business. Terrible service. Incompetent billing practices. I'm a #GrievingMom. My daughter's birthday was Christmas Eve. This is a very difficult time for me. FIX THIS!! I spent over an hour on hold yesterday. Never got a person. Google reports you are open on Sat. Your phone message says you are open on Saturdays. I just called. Score more stupidity for Quest! Fix your process.

Had a drug screen on Nov 8th still no results. I am waiting for the drug screen to start my job. They will not help you or talk to you about it. My job depends on their lack of time to accuratly and quickly get results to my employer. My family is starving because of quest diagnostics inconsistencies of sending out test in a timely manner.

Very pleased with my experience at Quest In Randals store in Pearland. Ms Jones was exceptional - very professional, courteous, no waiting and did not even feel the needle drawing blood work. Great job!