Quest DiagnosticsReviews of questdiagnostics.com

Great experience this morning at Quest in Hollywood, Florida. We had the pleasure of having Lisette draw blood for my 11 year old daughter. Both my daughter and I found Lisette to be very comforting and personable. It was an incredibly easy visit and we are very grateful for her consideration of time there.

On 11/12/21 I was on time for my phlebotomist appointment. After waiting for over 25 minutes my name was called and I was informed that I would not be served until I put on a mask. I have studied the use of masks as protection against COVID-19 and have been forced to conclude that not only are they useless (the mask packages specifically state that they are of NO MEDICAL VALUE) but that they are also dangerous. Gainesville, FL news recently reported that tests run on masks worn by children for only one day found these highly dangerous pathogens (among others): • Streptococcus pneumoniae (pneumonia), Mycobacterium tuberculosis (tuberculosis), Neisseria meningitidis (meningitis, sepsis), Acanthamoeba polyphaga (keratitis and granulomatous amebic encephalitis), Acinetobacter baumanni (pneumonia, blood stream infections, meningitis, UTIs— resistant to antibiotics), Escherichia coli (food poisoning), Borrelia burgdorferi (causes Lyme disease), Corynebacterium diphtheriae (diphtheria), Legionella pneumophila (Legionnaires' disease) , Staphylococcus pyogenes serotype M3 (severe infections—high morbidity rates) and Staphylococcus aureus (meningitis, sepsis). I informed the staff that I am exempt from any mask dictate and they demanded to see my HIPAA-protected medical records. When I politely exercised my right of refusal and demanded service they called the police. After waiting for 45 minutes for the police to arrive and protect my rights I finally had to leave. Quest needs to do two things to resolve this issue. They must (1) Immediately remove their dangerous mask dictate, and (2) write me a physical letter of apology for their denial of my legal right to service.

Billing and communications are a mess, submitting claims to wrong insurance companies, billing me hundreds of dollars, then deleting insurance payout from a claim over a year ago, my copay was $20, now they are trying to charge me the full bill for that claim, 3 way calls with insurance company and Quest, one year later, a lot of frustration that should have never happened, unnecessary time spent during a time when I dont need it, unqualified staff, poor customer service, what more can I say, and it is still not over. Sadly to say, I do not recommend this company.

Customer service is ridiculous. I called in to clarify a bill that was supposedly I owe. I had to call three days straight waiting for 1 hour to get someone on the phone. Please tell the doctors not to use this lab facility to send your testing, they suck big times.

All of the sudden one day i see that a Quest collection of 136.10 is on my credit report, My physician used Quest to get lab results and i guess they got my social and all my info but didn't bother to get my insurance information rather they killed my credit for this 136.10 and will cost me allot to get rid off, I tried to call them and waited over a half hour to get to speak to someone and when i finally got to talk to someone they didn't hear me ( I guess they have people from overseas to handle their calls) i recommend that you tell you physician not to use Quest Diagnostics they don't serve you, they will kill you and your c

Tried calling a couple locations to speak to someone, after listening to a ridiculously long message, where they just try to get you to use online services sans people, there’s finally a choice to press 6 to speak to someone, you’re then informed that it’s “an invalid key”; I even tried the option if you’re a provider, again, no answer, just a message machine. They seem to go out of their way to avoid ever having to actually speak to someone; just the absolute worst customer service ever.

Schedule system is so bad. Too many people at the lobby thy don’t care any more about COVID-19 waiting period is to long they are scheduling 6 people every 10 minutes and they are so slow

I went to the location on state rd 7 and Virginia employee BRB 21653 was so professional! She got me as a walk in and showed she cared, and took pride in her job. Go to the state rd 7 which is 441 that’s the best location..