Quest DiagnosticsReviews of questdiagnostics.com

We were helped by Jaime Gallegos and felt that he provided an excellent service. He was very heartfelt and compassionate.

Today Thursday 01/29/26 I had a appointment with Quest in Brookshire Downey, at first they stated I did not a have a appointment then finally I should them my e-mail stating my appointment at 10:30am. Then she stated that I cannot get the blood test my Doctor requested for my yearly physical because Medicare, and secondary insurance Health Net does not cover my blood test. I get it every year, and they stated is not covered. I also get seizures, and get routines blood count checks, and she it also said it does not cover routine check. Something I always get done with Quest. I called my Doctor, and stated my insurance is still active. She asked me what kind of Quest did I go. I reply one employee that had attitude with no customer service. She did not want to work. I even told I will sign a responsibility form for, payments she had me sign but still did not want to do the my blood test.

Had services done 9/17/25, bill paid 12/9/25. Went to gave blood work done 1/5/26 was told bill open, cannot be seen. Sent proof of payment same day as per customer service. On 1/7/26 received email asking for copy of bank statement. This was sent via fax and snail maol 1/8/26. Called 1/29 to f/u and was told there are notes in system regarding phone call, and payment from June 2025 was applied to Sept 2025 bill and then moved - huh? How can payment be applied to a service date that hasnt occurred yet??? Quest is endangering my life by not being able to get blood work that has been requested by my doctor. We, the people, should hold this greedy company responsible and file a class action based only on denial of services. If I had some place else to go, I would never use Quest again

Painful blood draw by extremely curt, unfriendly phlebotomist. To add insult to injury, my post-draw bandage was improperly and unprofessionally applied, as noted in the attached photograph.

⭐️⭐️☆☆☆ Disappointed With Service at Quest Diagnostics - Laguna Paseo De Valencia I scheduled an appointment for 10:00 AM and arrived early at 8:30 AM, hoping to be seen ahead of time if possible. I checked in with staff, but even after waiting past my appointment time, I was never called in — and then I noticed my name was no longer on the check-in list. When I asked another representative what was happening, he had no idea why my name disappeared and couldn’t give me an explanation. I explained that I had been waiting and needed to use the bathroom for over an hour, and was just trying to get everything moving, but it seemed to upset the staff member. Then a person named Bahar came in — without introducing herself, identifying her role, or even wearing a name badge or professional attire. She didn’t apologize for why I was dropped from the appointment list. Instead, she told me I needed to apologize to a lab tech or she would refuse service, which felt narcissistic and unprofessional. After I apologized, she left without addressing the real issue or providing clarity. I finally asked the tech for her name and title, because I was very disappointed by how I was treated — it felt like I was being scolded like a child for something that wasn’t my fault. There was no valid reason I should have been told to apologize, and no explanation given why my appointment was mishandled. Overall experience was frustrating and unprofessional. I would like management to be aware of this.

I did my lab test about week ago, i had appointment with provider, the provider didn't receive the result, I spend too much time.

Excellent service

My husband and I have been to this facility in Valparaiso several times, and every single time they knock it out of the park!!!! They are kind, totally efficent and quick!! Love this place and the ladies that work there!!!