Quest DiagnosticsReviews of questdiagnostics.com

It is now 35 minutes past appointment time and still waiting. TV is broadcasting the same info over and over again in full waiting area. Will NEVER RETURN. Terrible experience.

Quest location at 3620 Sheridan Drive Ste 100, Amherst, NY 14226. This lab is commonly slammed with patients. Even with an appt, wait times might exceed an hour. Forget about walking in without an appointment at the wrong time. In winter, the office is dingy and cold, the floors are dirty from salt and grit. No wasting corporate $$ on removable carpet service. The parking lot is very small and shared with a busy medical practice and furniture store. It’s an accident waiting to happen. There is no easily accessible patient bathroom so prepare for that ahead of time - no frills here. Make SURE your MD has submitted your blood work order before you go to the lab. That's not a Quest deficiency but it will make your visit MUCH worse if your order has been overlooked by our own MD. My empathy for the phlebotomy staff is deep. They are clearly understaffed, underpaid, overworked and stressed out but marching on - please be understanding and nice with them. An ironic video of the archetypical 60ish bald, sardonically cheery Quest CEO who made $15 million in 2024 plays in the waiting room on the TV with the appointment times and patient status. No way around it, the Quest experience at this location is not good and I get to go back again in less than a week. My FP’s office didn't enter my blood work order in the Quest system despite the fact his group is directly affiliated with Quest after his group sacked their own group of 22 lab techs and lab services employees on 01/01/26. If only the Quest CEO and his hedge fund cronies focused on patient satisfaction rather than earnings per share for just one month per year things might be different. If they did care, perhaps an appointment at Quest might feel more like an interaction with a well run medical establishment and less like a visit to a plantation. But shareholders definitely out rank employees and certainly patients at Quest.

I am beyond words. Simply dropping off a sample for testing turned into a nightmarish, hours-long debacle. My 90-year-old father was forced to wait more than 3 hours, despite having an appointment, to drop off a sample. He was eventually too ill to remain in the waiting room. No real person was available to help - simply a kiosk and a locked door. He has driven three hours to drop off the frozen sample. It was ruined. When I returned days later to drop off a sample FOR him, I encountered a multi-hour wait, and the sample defrosted.

I went into the quest diagnostics here in St. Joseph Michigan to drop off specimen. I didn’t know I had to have an appointment to drop off a stupid urine sample. I went ahead and signed in so they have my drivers license and insurance. And left the sample which should been refrigeratedon the desk for when she had time. My problem with the lady that was there is that she was completely rude rude. She did not greet me. She was just very stern in her saying yes you need to check in and you need an appointment. And I said just to drop this off? yes! Was her response. This was 110 or 1:15 in the afternoon if anybody cares to look back on who this employee is. She has blonde hair. The other lady that I have dealt with there has brown hair and she is very very nice and very accommodating and very helpful. There should be a process in which you can just walk in and drop off a sample. I can use my doctors office for my samples and for my blood draws. So I am going to stop using quest diagnostics from here on out.

They close before the listed closing time every day and will not even address patient trying to come in to give samples, locking their door before 3:45

I have been being charged $6.35 a month for months now after paying a lab bill once that this company has linked to on my medical lab website for bill payment. I was only able to figure out who they were by looking at the phone number in my charge. They are not free. When I logged in after figuring out who they were, I could see that I hadn't toggled for any more than one time free payment of a medical bill. Mail your bills in. This is a scam making money from Americans when we don't have adequate medical care and insurance is making millions.

Wish I could give this lab 0 stars. The worst laboratory I have ever had to deal with. There is no one at the window and it's closed and you can't even see through it. Nobody ever acknowledges that you are there. I logged in with their stupid kiosk and sat there for an hour never talking to a person, even though a tech had come into the waiting room a few times to call other people back. I was there for a health screening through my husband's work. I cannot login and make an appointment because I am not the employee. I really needed to talk to a real person.

I arrived for my scheduled lab work, but because I wasn’t ready for the urine sample, they sent me home with a container. When I returned to drop it off, I was met with a wall of nonsensical red tape. Even though I was just handing over a bottle, they demanded a completely new appointment and signature. Now, I’m forced to either wait for hours or book yet another time slot just for a 30-second drop-off. It’s a textbook example of poor logistics and zero regard for the patient's time.