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1,745 reviews
The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Consumer Courier, with an average rating of 1.7 out of 5.
1,745 approved reviews, newest moderated first
customer Pam S.
Posted
I have been unable to access my test results. It acts like I do not have an account and wants me to sign up when I have used it for years with no problem u til the last few months. A stupid assistant comes out and it is VERY annoying!!
MRW
Posted
The lobby has all the charm of a bus stop. Receptionist is a computer. Logged in for 11:30 apt. instructed by computer to be back by 11:20. I returned at 11:20. Apparently, they called my name early, but if you don't answer they forget about you and the actual apt time. Had to make a fuss to get seen. Phlebotomist has covered the performance review QR code with a sticker.
alesya P.
Posted
Manager is mean and rude. He raised his voice on me and was aggressive. He brought people to watch a blood draw procedure without asking me about it. It was awkward to stay in the small room with 4 people around you. He made me promise never to come back to this location anymore. Awful experience for a long time.
Sharon
Posted
Although I like the service, I think Quest diag could Make it easier To make an appointment. You fill out your information then you pick a time, hit submit to make an appointment and then it comes back and tells you that the appointment is unavailable and you have to start the whole process over again. I had to do this three times and finally gave up. What a waist of time
Lusine
Posted
Quest diagnostics on 1500 S central has the worst service. I waited for 6 hours total and was told to leave because they are closing at 5. I was told I would be seen for sure that day, I asked 2 hours into waiting if I would be seen for sure and Chris (supervisor) told me yes I would be seen for sure. But after waiting for 6 hours! I was told to leave. Absolutely insane!
Carole
Posted
Very snowy, so went in 45 minutes early for my appointment.. they took the only person in and then he left. I sat there 10 minutes listening to them laughing in the back... Then a woman comes in and is taken back... when I questioned them, they said I HAD to wait fir my appointment time and were SO RUDE!!!! They used to just take walk ins and now it's appointment only... I'll find somewhere else to go next time!!!!
Irma R.
Posted
Mala experiencia!! Para todo hay q esperar aunque los empleados no esten atendiendo a nadie y la sala de espera este vacía!!
KellyR02
Posted
Lack of quality control. There are inconsistencies in lab work as part of the report says X is high and in another section, it says X is low. Tests requested by Dr are sometimes missed or not done. Due to the issues with the result, Physicians can not perform accurate evaluations that would lead to a good diagnosis. It's all about the $$$ and not the health of their clients. Also When a sample has issues there is no call back to perform it again, they just do the test and charge for it. The Client and Insurance suffer.
