Quest DiagnosticsReviews of questdiagnostics.com

Billed incorrect amount and their customer service wait times on the phone are extremely long

The customer service at the Montclair NJ Quest Diagnostic was terrible. I arrived late to my appointment so I had to check-in as a walk-in. The women who attended treated me with complete disregard, and ignored me while I sat in an empty lobby, with no patients in sight, for over 10 minutes. She literally only came back out when the next person with an appointment came in. When I asked her if I was going to be seen, she reiterated that people with appointments were prioritized. Which in this case means, even when there were no patients waiting for over 10 minutes with me in the lobby. I left after waiting for almost an hour, without getting my lab work. She cost Quest Diagnostic money and is delaying my doctor visit, because I can only get this lab work a certain time of the month.

Absolutely the dumbest people I ever met in boyton beach Florida. Where do u hire these morons from - I guess u hire anyone with a heartbeat - beyond disgraceful - would give negative stats if I could

I had a scheduled appointment for a frozen sample. 25 minutes later with everyone else getting called back, i finally get called back. The person had me sitting in a chair, with the sample still left out for another 15 minutes. I kept telling them it was frozen and they didn't care. Avoid Quest on Beach Blvd in Jacksonville, Fl at ALL costs. The woman said, " as soon as I get the labels and your signature, I can put it in the freezer. She was very unsympathetic and truly did not care about the clients she was there to assist.

Absolutely the worst lab to with with as a physician and as a patient. Do not recommend to anyone. They screw patients with their abhorrant and unethical billing practices and make the physician look horrible. As patients, they are absolutely the worst to work with.

Here’s a polished version of your review: I believe the customer service at this place needs serious attention from the owners and managers. There's virtually no customer service to speak of, and scheduling an appointment is unnecessarily difficult. If you walk in without one, you’re treated like an inconvenience rather than a valued customer. I recently visited to drop off my lab specimen, but I was sent home because they said I needed an appointment—even though it could have been a quick and simple process. The experience was a disaster. I used to go to Labcorp, and the difference is night and day. At Labcorp, the staff provide genuine service and treat people with respect. I hope this company takes steps to improve, as this level of service is unacceptable.

Okay let me start by saying, I went to the Burnham location in Las Vegas, NV. 12/17/2024, I was there as a walk in for a drug sample. I checked in after 4:00 pm and who ever the Medical Assistant was who came out to call someone, I asked if it is okay that I checked in after 4:00 pm. She said, it does not matter that you are checked in, it is still after 4:00 pm so a drug test will not be completed. I went back the following day 12/18/2024 before 4:00 pm and did the express checkout and the system gave me an appointment for 4:20 pm. The same Medical Assistant came back out and saw me. I stated that I was here before 4:00 pm and the system gave me an appointment. Then she said, "as long as the system recognizes you for a drug test and took your check in, you're fine." She said, "anytime you see your name on the board it means you were accepted." This didn't match with what was said the day before. So I was know longer interested in doing business at that location! I called customer service and I reported her. At that time I had her name... A female manager called me with ONLY EXCUSES AND CONTINOUSLY INTERRUPTED ME, big mistake because now I am reporting you to FTC. DO NOT call me to speak over me! Since I couldn't get a word out, I hung up my phone and that is when they were reported! I still needed a drug screen so I scheduled an appointment for 12/20/2024 at 1:40 pm at the Lone Mountain location in Las Vegas, NV. I missed that appointment but kept heading there to just do a walk in. After I arrived the employee stated they do not do walk in's. I called and scheduled another appointment and that person over the phone said, the appointment is for another location for that day 12/20/2024 3:40 pm. I got to the address which was on Eastern in Henderson, NV and I did not see the Quest Diagnostics. In each call the agents were combative, INTERRUPTING, and wasting my time! At 3:31 pm was really bad and also at 3:46 pm that day. They both were VERY COMBATIVE, one tried to argue and the 3:46 PM actually laughed like something was funny! I was being told that I do not have an appointment. After I asked for help finding the location. I did have an appointment and I am NOT debating about it. They were supposed to assist me in finding that place. I had to go into Dignity Health to get some help. Turns out QUEST IS HIDDEN on the 3rd floor in a Pharmacy! I am reporting these VERY NASTY AGENTS and I do not like being interrupted or laughed at for needing help! I mentioned that I needed help finding the location and they wanted to discuss the fact that they didn't see a scheduled appointment. I HAD TO ASK IF QUEST DIAGNOSTICS WAS PUBLIC. Because I have requested for assistance too many times! They prefer to be wrong and speak about something I never asked about. MY APPOINTMENT! My 3:40 PM appointment was near. I asked for a supervisor and Peggy, came to the phone to tell me that I do not have an appointment. I said, quest is public am I wrong? I asked for help finding the location, NOTHING ELSE! She was no help and her attitude started getting nasty just because she wasn't allowed to WASTE MY TIME! THEY CLEARLY DID NOT WANT MY MONEY THAT DAY! I am now filing a GRIEVANCE WITH MY INSURANCE COMPANY. I literally had minutes left before my appointment would be canceled. I called again and it is now 3:46 pm 12/20/2024. Kim was also RUDE, I just needed help because maybe it is inside of a building, SHE WANTED TO DISCUSS where to find the confirmation number instead! I had already checked my text and I did not see a confirmation number and who cares! I needed help locating the Quest and she started LAUGHING! AT THAT TIME EVERYTHING STOPPED! Because now I am going to handle that ignorance! IT WILL NOT BE ACCEPTED! I don't want anything at point besides the reason for the ignorance? I said, what's funny? Because none of this was funny to me! She told me I have a 10 minute grace period... She never said what was funny? I asked for a supervisor and she wanted to know why, so I said, to ask your supervisor why you are laughing at A PATIENT just because I have gone through A LOT and needed help finding the Quest DIAGNOSTIC for my appointment on Eastern in Henderson, NV. She then tried to give excuses. THEY WERE REJECTED! You laugh, YOU LOSE A PATIENT! You gain a complaint! Then Kim started yelling saying, "YOU'RE BEING RUDE, YOU'RE BEING RUDE! So I said, NONE of that will soften the fact that YOU WERE BEING RUDE! My tone, the wording, my attitude, NONE OF IT WILL BE CHANGING! Again I spoke to KIM or at least that is what she told me at 3:46 PM 12/20/2024, she transferred me to the last person in my account which was Vonica a supervisor who also knows that my complaints will be put in online as well. Since the hospital helped me find Quest, Vonica heard them call my name, SINCE I HAD AN APPOINTMENT. I was treated was poorly by QUEST DIAGNOSTICS call center. IT'S NOT OKAY!

I have standing orders in the computer, they didn’t listen to me about which physician this lab was for so they order test from the wrong physician. Which my insurance will not pay since it was to early for those test. You cannot talk to anyone only a robot recording. Terrible customer service!!!