RepairSmithReviews of repairsmith.com

Do not use these ppl second time I wasted my time just for them not to show up

Pls pls pls do not get your car done here go to a shop!!!! My brother car was worked on n a part was stolen off his car the technicians they send out u need to watch if they steal anything off ur car per the manager n u can't prove it they won't pay for it. My brother jaguar was working it only needed a battery swap his car is no longer working after the tech left his house. I'm sooooo upset we sent pictures of the part missing which was the module which controls the engine. N per the other reviews this is not a good company. My brother spent over 400 getting his key re programmed n over 200 ubering because his car is out of commission the customer service reps r terrible too nobody wants to help operational manager seen the pictures of the part missing but he stated it's he say she say was his response WHY WAS THE CAR WORKING BEFORE UR TECH CAME N WHEN HE GOT DONE REPLACING BATTERY NOT. Part that went missing is priced at 1800 so we are getting ready to sure since they don't care. Go to a shop r else get treated like we did they didn't offer to pay for all the money he spent ubering nothing but a I'm sorry we can't help u. Keep reading the reviews they just jack ur car up n cover each other.

I had a great experience getting diagnostics completed by RepairSmith on my older vehicle (2003). Denzel was my technician and he was so so patient + understanding. Denzel exceeded my expectations - going above and beyond - to help troubleshoot my car's problems. If RepairSmith did repairs for the problem I had, I would have certainly hired them to fix my car but sadly I have to outsource to another company. I would gladly recommend RepairSmith to anyone.

Would be zero stars if it let me. Hired a technician to come out because my car was having trouble starting. After 5 hours the same problem was still present and the technician told me he replaced the starter but that wasn’t the issue and he didn’t know what was. I paid $800 for a 5 hours appointment which did not fix my car and now my car has new engine issues which were not present before this repair. On top of everything I caught the technician WATCHING PORN when I went to check in on the work. I am being ignored by customer service. Do not use this company.

Leo the mechanic was punctual and professional. Did a diagnostic test and did a great job. Told me exactly was the problem and got rid of any concern I had. Was honest and professional. Did a great job and provided great service.

I was reluctant, as many are, to trust a mechanic who shows up to your place. But, I was kinda stuck because I didn’t really know what was wrong and didn’t want my car just sitting at a shop, waiting to get a diagnosis. So, I made my appointment and waited. Dylan was prompt and professional! We discussed my options because my coolant system has basically shut down. He evaluated the situation and we decided to move forward with him doing the work needed. The downside was scheduling another appointment, but I had to finance it through “AFFIRM”, which was easy and handled through the APP. I requested Dylan to do the work when I scheduled my next appointment. Again, he was Prompt and Professional! He went right to work while I went back inside the A/C and enjoyed my coffee. My car was fixed and I had peace of mind knowing that he would be called back out if it fails because of their 12 month warranty. I’m hoping that I don’t have any more issues, but I know who to call if I do!

I recently had a deeply frustrating experience with RepairSmith that has left me convinced that this company may be running a scam. If you're considering their services, please read my review and think twice before proceeding. My ordeal began when I needed to cancel a service appointment. To my dismay, there was no apparent way to cancel the service directly through their website or customer portal. My only option seemed to be reaching out to their customer support through their chat feature. Upon initiating the chat, I explained my situation and the urgency of my request to cancel the service. The agent I chatted with reassured me that they would promptly handle the cancellation for me and assured me that I would receive an email confirmation shortly. Trusting in their word, I awaited this confirmation. Days passed, and nothing happened. No email, no cancellation confirmation - absolutely nothing. I tried reaching out again through the chat, but the result was the same: promises of assistance, but zero follow-through. It became painfully clear that RepairSmith was playing a game of empty promises and deliberate inaction. At this point, I couldn't help but feel scammed. They had already charged my credit card for the service, which I explicitly requested to cancel, and it was evident that their "customer support" was nothing more than a façade. In essence, RepairSmith took my money and left me with a service I did not want or need. Their complete lack of responsiveness and accountability is a glaring red flag. I cannot stress enough how important it is to steer clear of this company. There are countless reputable alternatives for car repairs and maintenance, and RepairSmith, based on my experience, should not be one of them. To sum it up, my interaction with RepairSmith left me with a profound sense of frustration and disappointment. This company's actions, or lack thereof, lead me to believe that they are running a scam. Do yourself a favor and avoid RepairSmith at all costs. Your money and peace of mind are better spent elsewhere.

Scam me out of $164.00. They charge your card first. Diagnoses which the technician came out to do nothing. Did not place my car on a machine to read codes or anything. Barely do anything to give me a definite answer on what is wrong with my car. I would never use this company again.