RepairSmithReviews of repairsmith.com

My appointment for this morning was canceled at the last minute by RepairSmith. A customer service representative called me this afternoon to explain the cancelation and offer an apology for my inconvenience and offer to reschedule. His call to assist in the matter improved my confidence in RepairSmith. I hope to receive good work from the technician at my rescheduled appointment.

I made the appointment over the net they identified the vehicle to the point of asking for the VIN. A 98 Dodge Ram 2500 with the Cummings Diesel. I answered all of their questions adding a note that I did not know what was wrong with the vehicle. I was given a quote of $164 for replacing a sensor, there was no mention of a service or diagnostic fee. The technician arrived timely and was very professional. Unfortunately, he was not qualified to repair the vehicle, he did not bring any starting fluid and had to use mine. He did diagnose the problem as a failed fuel pump but was not capable of replacing it. He did give me a referral to someone to tow the vehicle out of my backyard and repair it. Then he informed me the charge was $184 and he did not perform any repairs. He stated it was some sort of service diagnostic charge. I informed him it was more than I was quoted for a repair, the technician called his supervisor the fee was reduced to $164. I was quoted a price for a repair with no mention of a service diagnostic fee and then charged that fee with no repair. I feel that is deceptive and no attempt to warranty any of their work .

Technician never showed up, wasted 3 hours of my time waiting for him.

Installed a remanufactured part. The invoice says all parts are new unless stated. They didn't state it was remanufactured. That is illegal in the state of Texas. The part was defective. Tech charged me a diagnostic fee because the car still wouldn't start. He said it was my battery terminals. He said he corrected the cables and car started just fine after. The car never started just fine. It sounded sluggish and was slow to turn over. I complained to RepairSmith and was told that it couldn't be a starter issue, that I probably needed a new battery. The battery was replaced two days before the repair. It was connected the same way as he found it and was at least trying to turn over the starter before it failed. So the old starter was getting enough power even with the issues the tech identified. Then it wouldn't start at all in the heat of the day. We had to use roadside assistance to get us home one afternoon. The tow truck driver said I need a new starter. I told him it had just been replaced. He said, well you need a new one. He also fixed the terminals that the Repair Smith tech supposedly fixed. Apparently, they still weren't tight enough. My husband replaced the terminals. Still had the same issue with sluggish and intermittent starting. I sent all of this information to RepairSmith and they won't respond to my emails or demand for compensation. I missed an event that I paid money to go to. My husband and I ordered a brand new starter from Amazon and installed it. It it lightening fast at starting. There is no delay in turning over at all. Therefore, it was absolutely a defective part that never worked properly and required way more power than my car could conceivably provide. The heat increased the issue and left me unable to drive my car during the day. I understand that parts can be defective but their customer service was awful. I set up an appointment for a tech to look at it for warranty repair but after the tow truck driver's statement, I wanted to cancel it. They were going to charge me for cancelling less than 24 hours in advance so I moved the appointment out and they still were going to charge me to cancel. I cancelled multiple times and replied no to their appointment text and they still sent a tech out! This company is just horrible.

Dylan was outstanding. He was professional and courteous. He is very good and knowledgeable. I believe you Need more technicians like him that get the job done!!! I would like Dylan to be the technician on my car anytime it requires service. BThompson 09-21-22

I had a problem with my ignition and I called repairsmith because I cannot moved my car. The technician came by and diagnosed the problem but didn’t fixed a god damn thing and billed me for $160 for 5 minutes of labor. Stay away from this fraudulent company.

I recently contacted repair Smith to do work on my Chevy Silverado truck after speaking with the representative on the phone I realized that they have no clue and no way of customers having discussions with the mechanics they promise the moon and stars and produce nothing there now trying to abscond with a delay deposit on my credit card when I was well within the 24-hour period they said they would give me a confirmation email it's been 12 hours no confirmation email I know exactly what they're doing this is a horrible company extremely dishonest do not trust them

If you value your time, please don’t go to them. I booked my appointment yesterday between 2-4pm and it was 2:53pm, I contacted customer service to ask what time the repair person would be at my house, she said it will be between 2:45-4pm. At 3:20pm, Daniel (repair person) called me to let me know that he will be late, so he’ll be there in 30-45 minutes. At 4pm, he called me again, he won’t be there until 6:30pm and recommended me to reschedule at 8am tomorrow. I told him that I work at 8am so i rescheduled at 4:30pm. He said that it was fine but I should do the 8am appointment and told me to leave the key in my car and I could just take another car to work. I told him that I couldn’t leave the key in the car all day because I didn’t want my car to get stolen. He said, okay then I’ll change your appointment to 4-6pm tomorrow. So the next day, I contacted the customer service again at 4:40pm to see when he was going to be at my house, she said, they needed to reschedule me because ”due to emergency that I can’t control.” Don’t schedule with them. They don’t care that other people also have things to do beside sitting at home all day to wait for someone who will never show to repair your cars. I will never schedule with them again. I canceled everything so that I could be there for the appointment but they didn’t even bother to show up.