Jun T.
Posted
I feel comfortable with my provider.
I feel comfortable with my provider.

Excellent
4,972 reviews
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Jun T.
Posted
I feel comfortable with my provider.
donna K.
Posted
I have been with Rula about 4 months now and have made significant steps to understanding who I am and how my past has shaped me. This is the first time I have been convinced that I will find who I want to be going forward.
Jenna
Posted
Lindsay is the best therapist I've ever had. The process is easy and I am so grateful for finding her here.
Rebecca S.
Posted
You scan a QR code and can see a therapist pretty quickly. You get to choose from many different people and different schedules.
Linda W.
Posted
I appreciate knowing the upcoming appointments in advance. I felt that my first session with Maria was very helpful and productive. I look forward to working with her.
Michael W.
Posted
Very helpful therapist I am seeing at RULA. In this age of political insanity and dealing with a cultish family, RULA helps me heal.
Anne C.
Posted
Much better that having to go into an actual office
Kristine
Posted
When verifying our insurance, which they did three times, we received three different answers regarding our benefits. The billing team did not follow the process for billing the primary insurance, and then if denied, billing the secondary. Instead they self- righteously send you a giant bill and then send you to collections after they told you insurance would pay. Are the billers incompetent? No, I think they are skilled in saving insurers money and there lies their loyalty. Rula participates in the Delay, Deny, Defend healthcare culture. You cannot call anyone, only send emails which leave you ignored and ghosted or responded to by an overseas rep with zero care for you. If you are already struggling with mental health issues Rula makes matters worse. I do not believe the reviews are genuine and it is appalling to see such deceit and graft. Choosing Rula made our life hell, we have United Healthcare via my work, it has been truly awful. I left a review before, and Rula in conjunction with "Trust"pilot blocked it.
Response from Rula· Dec 6, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.