Save On ScentsReviews of saveonscents.com

Response from Save On Scents· May 17, 2019

Hello Wayne, Thank you for your valuable feedback. On your first order you requested that we not hold the order up if there were to be any delays. As you ordered about 100 fragrance sniffie samples as well as a case of incense, it appears that we processed two separate shipments to try to facilitate your request. I am sorry if this caused issues. I do see that you reached out to us and we called back 2 times, so I think we may have gotten caught in a little bit of a game of phone tag. I am sorry that we were unable to connect. While it has now been some time since your order, we will reach out to see if we can at least provide you with any answers you require. Thank you again, Elliott @ Save On Scents

Response from Save On Scents· May 16, 2019

Thank you for leaving us feedback. Unfortunately, I cannot find anything that I consider to be a negative interaction between our customer service staff and yourself. I see that you placed a single order and selected the free fedex ground shipping offer. The order was then placed on hold while we sent a paypal money request for the shipping expense. You then emailed us, asking to clarify the policy. We then explained that our free shipping offer unfortunately can only be extended to fedex ground shipments within the United States, not to Australia. Then I see that the shipping expense was paid, and the order shipped. Maybe you are confusing us with a different company? Or maybe there is an interaction that I am not seeing? Either way, we would love to clear this situation up. It our goal to offer the best possible customer service experience. Thank you, Elliott @ Save On Scents

Response from Save On Scents· May 17, 2019

Hello Nicole, Thank you for your feedback and review! We will certainly keep your recommendation about an updated point system in mind as we move forward in updating our website. Elliott @ Save On Scents

Response from Save On Scents· May 17, 2019

Hello Marcia, Thank you for taking the time to leave us valuable feedback. Elliott @ Save On Scents