SelfDecodeReviews of selfdecode.com

Response from SelfDecode· Nov 29, 2024

Hey Ri -- thank you for sharing your experience! It's wonderful to hear how SelfDecode has helped you gain valuable insights into both your physical and mental health, as well as your lifestyle and habits. We completely agree -- knowledge is power, and we're honored to be part of your journey toward taking the best care of yourself. <3 Your kind words inspire us to keep delivering tools that empower our users. Thank you for being part of our community!

Response from SelfDecode· Nov 29, 2024

Hi! :) Thank you so much for sharing your experience! We're glad to hear how much you've been able to benefit from SelfDecode, from identifying health risks to exploring lab evaluations and tailored recommendations. It's great to know the new AI search tool has been helpful in answering your questions and providing insights. Your feedback means a lot to us, and we're here to continue supporting you on your health journey.

Response from SelfDecode· Nov 16, 2024

Hi Chris, Thank you for sharing your feedback. I sincerely apologize for any frustration or disappointment you’ve experienced with our service and the auto-renewal process. Our goal is always to be as transparent and helpful as possible. We send a renewal reminder email 30 days before the renewal date to ensure there’s ample time to make changes to your subscription or cancel if needed. When signing up, all customers agree to the terms and conditions, including the auto-renewal policy, which we strive to make clear. That said, I completely understand how this situation has been upsetting for you, and I’d like to assure you that it’s never our intention to mislead or cause any inconvenience. While our policy doesn’t allow for refunds on auto-renewals, we’ve set your subscription to non-renewal so you won’t be charged in the future. We also encourage you to explore the latest updates to our platform to see if there’s more value you might gain from your subscription. If there’s anything else we can do to improve your experience or assist further, please don’t hesitate to reach out to us directly at [email protected]. We truly value your feedback and would love the opportunity to resolve this matter.

Response from SelfDecode· Oct 16, 2024

Thanks for your review, Dave. We appreciate your business and look forward to assisting you whenever you need us!

Response from SelfDecode· Oct 16, 2024

Thanks so much for your review, Marie!

Response from SelfDecode· Oct 16, 2024

Thank you for sharing your feedback, Ruth. We're sorry to hear about your experience. At SelfDecode, transparency is a priority, and I want to reassure you that we have no intent to mislead our customers. According to our records, an account was created under your name, complete with personal details, including payment information. It’s possible this subscription was set up by someone on your behalf, perhaps as a gift, or it may have been forgotten over time, which we completely understand. We also sent a renewal reminder 30 days prior to the charge, as is our usual practice, to give you time to cancel or modify the subscription. Like many subscription-based services, the membership renews automatically unless canceled beforehand. That said, we've already processed the cancellation to prevent any future charges. If there’s any concern about the account being created without your knowledge, we’re more than happy to assist in deleting it and safeguarding your data. Additionally, we recommend contacting your card provider if you suspect any unauthorized charges. Should you have further concerns or questions, please don’t hesitate to contact us at [email protected]. We're here to help and ensure you have a positive experience moving forward.

Response from SelfDecode· Oct 3, 2024

Thanks for your reply, Magnus! :)

Response from SelfDecode· Sep 29, 2024

Thank you so much for your kind words! It's great that you’re enjoying the insights from SelfDecode and working with Dr. Greg. Thank you for recognizing our approach to integrating genetic and blood test data - we love to hear that it's making a difference for you. If you ever need further support, we’re always here to help!