SelfDecodeReviews of selfdecode.com

Response from SelfDecode· Mar 31, 2025

Thank you, Chris! We sincerely appreciate your positive review and we're glad to hear that you found what you were looking for on SelfDecode. This truly made our day!

Response from SelfDecode· Mar 26, 2026

We're so sorry for this experience and for the delayed response to your review — this is absolutely not the level of service we want to provide, especially at the investment you've made. Not being able to locate your results or genotype information is something we want to resolve for you right away. Please reach out to our support team directly and we'll make sure someone follows up with you promptly to walk you through your account and ensure you can access everything you paid for. Thank you for your patience, and we're sorry it's taken this long.

Response from SelfDecode· Jan 25, 2025

Thanks so much for your review, Federica <3

Response from SelfDecode· Jan 20, 2025

Great to hear you've had an awesome experience so far with our Customer Support team so far! We are always here and happy to help with any questions or concerns. Thanks for being a loyal SelfDecode member, Tooflaca!

Response from SelfDecode· Dec 14, 2024

Bonjour Bo em, Thank you for sharing your thoughts with us! I’m sorry to hear about your frustration. We offer a free trial subscription so that potential customers can explore our platform and access a limited set of reports before committing to a full subscription. This gives you a chance to try out SelfDecode and see if it meets your needs. While we understand the desire for more detailed information before making a purchase, we do require a subscription to provide access to our comprehensive reports and features. We believe this model ensures we can offer valuable insights and personalized support to our paying customers. We appreciate your feedback and are always looking for ways to improve our services! If you have any other questions or concerns, please don't hesitate to reach out.

Response from SelfDecode· Nov 29, 2024

Thank you for your review, Emily! :)

Response from SelfDecode· Nov 29, 2024

Vincent! Thank you so much for sharing your thoughtful perspective. We love how you’ve framed the value of genetic testing — it truly does provide a sense of direction and peace. We love to hear that your results have given you the insight needed to personalize your approach to health. Your proactive mindset is inspiring! Thanks again for your awesome review.

Response from SelfDecode· Nov 29, 2024

Thank you for your thoughtful review! It truly makes our day to hear that SelfDecode has been such a valuable tool for you as a nutritionist, helping you uncover root causes and personalize supplementation for your unique biochemistry. It’s great to hear you're finding the reports clear and well-cited — that's definitely something we take pride in. Knowing you plan to use SelfDecode with your challenging client cases is incredibly rewarding. Thank you for trusting us to support your work!