They have solved what Doctors couldn't figure out lifetime. I can't express enough good words about it. I wasn't expecting some results such as.. sensitivity to Cassein. If only I knew\ if only doctors cared. The results of removing linked food from daily diet had stopped pains, inflammations+ it's only one example. 5 stars from me
Response from SelfDecode· Aug 31, 2024
Thank you so much for your amazing review! Hearing that our service has made such a positive difference in your health really makes our day. It's incredible how understanding food sensitivities can have such a big impact. We're truly honoured to be a part of your journey—your kind words mean the world to us! Thanks again for your review :)
CI
Cindy
Posted
I had a membership when I had a job
I had a membership when I had a job, I got fired once I got out of the hospital. I just recently tested positive for LZTR1
Response from SelfDecode· Aug 31, 2024
Thank you so much for your 5-star review! We're sorry to hear about your challenges but are glad you're taking proactive steps with your health. Feel free to email us for the inside scoop on special promotions—we’d love to help you out during this time!
RY
Ryan
Posted
Unique insights
I have been using Selfdecode for almost two years. The amount of updates and continued updates have been incredible. The app looks nothing like when I first signed up. I've found it useful to get some insights into symptoms that I've had for years. I wouldn't say all the recommendations have been helpful. However, a few of them have stuck and made some improvements in my health. The app is very easy to look up health concerns or how a supplement etc might effects my genetics. The lab analyzer is also very useful.
Response from SelfDecode· Aug 23, 2024
Hey Ryan! Thank you so much for being a valued SelfDecode user for almost two years! It's great to hear that you've found the continued updates and improvements helpful, and that the app has provided useful insights into your long-standing symptoms. It's great to know that some of the recommendations have positively impacted your health. We always strive to enhance the user experience, and your feedback motivates us to keep evolving. If you ever have suggestions or need further assistance, we're here to help. Thanks again for your support!
LL
L L.
Posted
Largely worthless / Could be Dangerous
I purchased the SelfDecode account because I wanted to compare my lab results with a DNA test in order to get recommendations that would hopefully be helpful for my health. I made the serious mistake of answering their lifestyle questionnaires while I was waiting for the DNA results to populate.
I find that the vast majority of their recommendations are primarily based on my self reported lifestyle factors and NOT on a serious analysis of my lab work and DNA results.
My number one health risk report on the Self Decode website was related to a health condition I had reported in the lifestyle questionnaire- yet my DNA risk for this condition was rated “typical”, my lifestyle risk was considered “low” and my labwork relating to this health condition was considered “optimal”!!!! So why was this health condition even on my list of health risks? As far as I can see only because I clicked a button on their darn questionnaire!
Some of their recommendations could actually be dangerous. My lab work clearly showed that I had way too high levels of a particular nutrient and needed to restrict further exposure. Yet Self Decode repeatedly recommends taking that nutrient as a supplement again and again in my various health reports! If I blindly followed the recommendations provided by Self Decode, it would actually be detrimental to my health!
Less important but equally frustrating is their app is extremely difficult to navigate. If you start from the main menu, you have to go down through five or six levels of nested information to understand the contents and God forbid if you want to go back to the previous screen, there’s no “back” button so you have to start again at the main menu and hope you can remember which tabs you opened etc.
Over the course of trying to work with this app, I reached out to their customer service team on several different occasions. The one positive comment I will make is that I received a reply each time, even though the problems I reported were only resolved about half the time.
If I had this to do over again, I would definitely give this company a pass. And in fact, I tried to cancel their subscription, but because they claim that my DNA Test kit had already been mailed, they couldn’t refund my money. Since I could easily have returned the unopened box containing the test kit with no damage to the DNA test kit, that’s clearly just company policy BS.
Response from SelfDecode· Aug 23, 2024
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience with SelfDecode didn’t meet your expectations. Our goal is to provide accurate, personalized health insights, and we regret that the recommendations didn’t align with your needs. The combination of DNA, lab results, and lifestyle factors is intended to offer a comprehensive view of health, but we understand how frustrating it can be if the advice feels misleading.
We take concerns about potentially harmful recommendations very seriously and encourage anyone to cross-reference our suggestions with their healthcare provider, especially if lab results indicate issues like elevated nutrient levels. This feedback is valuable for us as we continually strive to improve our platform.
Regarding the navigation and user experience of the app, we understand that it can be complex, and we’re working on making improvements to streamline the process. We apologize for any inconvenience this may have caused and appreciate your patience in reaching out to customer service.
As for your subscription issue, we’re sorry to hear you were dissatisfied with our policy. We do our best to ensure fairness and transparency in these matters, and we appreciate your understanding.
Please feel free to reach out again if there’s anything further we can assist you with. Your feedback helps us improve, and we value the opportunity to make things right.
MB
Michael B.
Posted
Selfdecode great tool for health & Longevity
As a personal trainer, DNA coach and Longevity expert and founder of YoungerByTomorrow. I am really excited about the platform that Selfdecode has developed to allow my clients to use a more targeted approach with their health & longevity regime.
Michael Brooks
@youngerbytomorrow
Response from SelfDecode· Aug 11, 2024
Thank you, Michael, for sharing your experience! It's fantastic to know that as a personal trainer, DNA coach, and longevity expert, you're finding our platform valuable for a more targeted approach to health and longevity for your clients. We’re excited to support you in helping others achieve their goals with a customized, data-driven strategy!
VI
Victoris
Posted
I like to look up specific SNPs of…
I like to look up specific SNPs of interest. It is easy to do so. I also like the health documents that highlight your strengths and weaknesses. And I also like access to the biohackers blog and how it is linked to your genetic SNPs and their significance. Can't say enough good things about this site.
Response from SelfDecode· Aug 11, 2024
Thank you so much for your positive feedback, Victoria! It's great to hear that you find the platform easy to navigate, especially when looking up specific SNPs and exploring the health documents. We're glad you're enjoying the Biohackers Blog and how it's tailored to your genetic profile. We appreciate your support and look forward to continuing to provide you with valuable insights! :)
KL
karen L.
Posted
I was confused at 1st when you switched…
I was confused at 1st when you switched ove, I like them, I’m not sure if they still do he rar3 disease screen yet has haven been on for a while x
Response from SelfDecode· Aug 2, 2024
Thanks for your review, Karen! If you ever need any help with navigating your account, please don't hesitate to reach out to us at [email protected]. We are available 7 days a week, and always happy to help.
MS
M!ssi
Posted
Learn More About Your Genes.....
This is a great app to learn about your genes in easy to understand software. Also affordable prices on extras you might want to purchase. They allow you to upload your data from other places for free.
Response from SelfDecode· Jul 28, 2024
Thank you for your positive feedback, Missy! It's great to hear you find our app user-friendly and informative. We do everything we can to keep our additional features affordable and appreciate your recognition of this effort. We're also glad you found the free data upload from other services valuable. Your support encourages us to continue improving our services! Thanks again for your awesome review. :)