SelfDecodeReviews of selfdecode.com

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4.7

Excellent

739 reviews

SelfDecode4.7

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About SelfDecode

Comprehensive - Actionable - Personalized -Easy to Use - Backed By Science

SelfDecode (selfdecode.com) has 739 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.

Also known as: selfdecode.com
Website: selfdecode.com
Category: Internet & Software
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 95% of reviews.
Most recent review: October 2026.

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Hannah B.

Posted Aug 30, 2023

Beware beware beware!

If you think this company is in the business of helping people improve their lives, think again. Their subscription option sounds like a great, affordable idea until you realize they charged you for another year without notice. I honestly did not get much out of the service for the year I had it. The reports are generic and largely unhelpful. With this, I had no intentions of paying $97 to sign up for another year. They have always bombarded my inbox with offers and ways to take more of my money, so I got used to deleting them immediately. I have read on here that the subject of the email a month before the subscription was set to renew was incredibly misleading and easily overlooked. After reaching out to customer service, I was told I could not be refunded despite canceling my subscription as soon as I realized. They claimed that what I paid had already gone toward the service for that period. What service did you administer to someone who hasn't been active on her account for months? These people are looking to grab your money any chance they get. Any other company I've paid money to on a subscription-like basis is always understanding and empathic on a human level to handle issues like this with grace. SelfDecode is not and it sounds like others have had this same issue.

Response from SelfDecode· Sep 4, 2023

Hi Hannah. I hope this message finds you well, and I sincerely apologize for any disappointment or inconvenience you experienced with our subscription renewal process. We make every effort to ensure clarity about our services. Our landing and checkout pages explicitly state that we are a subscription-based service, and we send an auto-renewal reminder 30 days in advance to give customers plenty of time to cancel. Based on your feedback, we have updated the email subject line to make it even more clear. We appreciate you sharing your feedback and helping us to ensure transparency and clarity for all of our customers. We are sorry to hear that you found our reports generic and unhelpful. We've recently released a new custom recommendations feature that helps you see exactly what you can do to improve your health and prevent health issues based on your genes. You can find it by selecting My Recommendations from the top of the screen. We hope that you reach out to our support team for guidance with getting the most value out of your account. We are always eager to provide any assistance we can with getting the most out of your purchase. Thank you again for bringing your concerns to our attention. We value your feedback and will use it to further improve our services.