Great option for personalized health & diet recommendations.
Response from SelfDecode· Jun 11, 2023
Thanks so much for your review, Rebecca! :)
PA
Pamela
Posted
Every time I have contacted Self Decode…
Every time I have contacted Self Decode over the past 8 years I have received a prompt professional reply. Their customer service is exemplary! Some of the reports have been difficult to decipher and customer service has answered my questions and helped me to find the answers I needed. 5 stars Plus!!
Response from SelfDecode· Jun 1, 2023
Hi Pamela! Thank you so much for your kind words about our customer support team. At SelfDecode, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to resolve any issues without delay. As you know, we're always happy to help! Thanks for your review, and for being such an awesome long-time customer. :)
RC
Richard C.
Posted
Such great detail and constant updates…
Such great detail and constant updates added on genetic information. Great to be aware of health risks to to try lower the risk by implementing the recommendation thats comes with reports.
Response from SelfDecode· Jun 1, 2023
Thanks so much for your review, Richard! We're so glad you're enjoying SelfDecode so far. Being healthy is priceless and there's no better time than now to invest in yourself, so keep up the great work!
MP
Mary P.
Posted
Picky scientist finally satisfied (& blown away!)
I'm a picky scientist (PhD genetics, molecular biology, biochem) who's been searching for best, most accurate genetic test for my health consulting clients for a long time. Among many competitors, SelfDecode came out on top (by a wide margin) in terms of 1. quality and depth of data analysis, 2. up-to-date and thorough scientific backing, and 3. wide array of useful online tools and customizable downloads (client reports, recommendations, lab analyzer, etc). Absolutely mind-blowing!!
Plus, their support is equally excellent: they're very responsive, helpful and polite.
Highly recommend!
Response from SelfDecode· Jun 1, 2023
Hi Mary! Thank you for your awesome review, and for being such a wonderful SelfDecode Pro customer! It's always so great to hear from a customer who is as knowledgeable about health and genetics as you are. Your patients are truly lucky to have you as an advocate in their health journeys! It makes our day to hear that you are finding SelfDecode mind-blowing and valuable as a practitioner. We remain dedicated to providing you with the tools you and your patients need to make informed, meaningful lifestyle modifications that maximize health! Thanks again for your review! :)
ML
M ·•· L.
Posted
Among my everyday apps
Among my everyday apps. Can’t say enough great things about this company.
Response from SelfDecode· May 18, 2023
Thanks so much for your review! :)
FR
Francis
Posted
Terrible customer support
I have been trying to contact support (by email) for 11 days now about a test kit not received and they do not even respond.
I could not find any telephone numbers I can call.
Should I just conclude this company is too incompetent to serve its customers and get my credit card company to charge back?
-----------------------------
I have just now (May 21, 2:22 PM EDT) responded to the email you just sent. Let me know here if you did not receive it.
Response from SelfDecode· May 18, 2023
Hi Francis. I'm so sorry to hear that you did not receive our reply to your email. I thoroughly reviewed our email history and our records show that we replied to your inquiry within 3 hours of its receipt. I've followed up with you again regarding your DNA kit, and we look forward to resolving your issue as soon as possible.
Our primary mode of support is via email as we’ve found we can give our highest quality of support when we focus our efforts on this method. This setup also allows us to pass on useful things such as links to help articles, screenshots, and step by step workflows, which you can then refer back to again in the future. Of course, if you'd prefer to connect with us via telephone, you can reach us at (949) 328-4072.
We hope to from you soon and look forward to assisting you in any way we can.
JE
Just E.
Posted
Rudimentary, incomplete, and non-cohesive.
MOST OF THE GOOD REVIEWS LOOK FAKE… here’s an honest one.
I bout in a few years ago and it’s still blah.
The platform is really basic and takes forever to load each report, if it loads at all.
Most of the analysis and recommendations are as basic as any elementary school health book; limit alcohol, eat vegetables, don’t smoke etc,.
None of your data is analyzed as a whole (each is just auto plugged) so one tab will say your a high risk for depression and the next will say your a low risk a likely a very happy person… so recommendations conflict.
Most of the important SNPSare behind a paywall, even if you buy the lifetime package.
Many of the other important SNPS aren’t actually tested, ie, your dna report is incomplete.
They will spam you to death and if you open the app there is a video that pops up over every single tab.
Finally it’s just kinda clunky.
So if you want to fork over a bunch of money for a slow app, an incomplete report, and conflicting analysis just to be told to eat your veggies, then this is it; if you want something in depth that you can use keep looking.
Response from SelfDecode· May 18, 2023
Hi E – thanks for taking the time to leave us a review. I can assure you that our reviews are not fake, and Trustpilot does a great job of ensuring that each review comes from a verified person!
We’re really sorry to hear that you’re finding the platform basic. SelfDecode was designed to be as user friendly and straight-forward as possible, so that anyone can use the app and easily find the information they’re looking for.
If you’re finding that the site is loading slowly, we recommend clearing the cache and cookie preferences on your web browser. More often than not, it is a browser or connection issue preventing the site from loading as intended. We regularly test our site to ensure everything is working correctly.
We understand that the help videos we have on each page can get in the way sometimes, so our team is working on improving this feature. Thanks for helping us improve SelfDecode!
We also understand why you might be feeling like your recommendations are basic. Please allow me to explain how the recommendations in the Health Reports work. Your top recommendations do happen to be the things that seem like common sense, because they are the things that are going to be most effective and have the most research behind them. Limiting alcohol, eating vegetables that are beneficial to you based on your genetics, and avoiding smoking are all things that will drastically improve your health. If you already do these things, then that’s even better!
For our users who don’t wish to see these suggestions, we have the option to remove recommendations from your reports. If you remove a recommendation that you don't find useful, it will be replaced by one further down on your prioritized list. These recommendations tend to be less common since there is less research on their effectiveness.
I can’t seem to find anything within your account that should be preventing you from viewing your SNPs and genes. Access to these pages is included in every SelfDecode subscription and does not require any additional purchase.
We have over 83 million genetic variants in our database, so while there are bound to be a few genes missing from time to time, we cover a lot of them! We’re also adding new variants to our site every day. I think you will find our search tool useful when looking for a specific gene. You can search for any health topic, SNP, or gene you are interested in by using the blue magnifying glass on the navigation panel while you are logged in to your SelfDecode account.
You can unsubscribe from our emails at any time, if you aren’t interested in our updates! Our support team is also happy to assist you with this, if you require assistance. The unsubscribe button is at the bottom of every email we send out.
I'm also sorry for any confusion about what your subscription includes and I'll be happy to explain that to you! Your subscription includes all DNA Health, Trait, and Biohacker Reports. We even added some new DNA Health Reports this month. There are over 200 DNA reports available to you with your subscription. You also have access to Lifestyle Assessments and the Lab Analyzer.
In order to unlock the disease reports, you would need to purchase a consultation with one of our medical professionals. This is due to regulatory reasons.
Finally, we are very confident in the value that we provide, which is why we offer a 30-day money back guarantee on all initial subscription purchases. We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. We truly care about our customers getting the right product fit, so if you’re not satisfied with our product, please let us know and we’ll be more than happy to assist you.
RB
Riki B.
Posted
Really well presented reporting with…
Really well presented reporting with actionable items that I feel can help guide me better choices for my overall health. I really happy with the service.
Response from SelfDecode· May 7, 2023
Thanks so much for your review, Riki! We're so glad to hear you're happy with the service :)
