SelfDecodeReviews of selfdecode.com

Response from SelfDecode· Oct 29, 2022

Hi Baea! Thanks so much for your review. We're so glad to hear that you've been finding the wealth of information on SelfDecode cool! If you have any questions about where to start, or are looking for specific information but aren't sure where to find it, we recommend reaching out to our support team at [email protected]. Our team is eager to assist you! At SelfDecode, we believe you shouldn't need a PhD to understand what your genetics mean. That's why our team of scientists has worked hard to gather the most up-to-date research, decipher your genes, and compile personalized recommendations based on your genetics for you! If you're still feeling stuck, we do also offer genetic result review consults and a Monthly Consultation program! Reach out to our team for more information on consultations. Thanks again for your review! :)

Response from SelfDecode· Oct 29, 2022

Hi Jason! Thank you so much for your awesome review. We love to hear that you've been learning more about your health and gauging your wellness progression thanks to SelfDecode! It's also fantastic that you have been using our lab analyzer to get a bigger, better picture of your health. Regularly tracking your progress over time is the best way to optimize your health! Keep up the awesome work! At SelfDecode, we remain dedicated to providing you with the information you need to improve your health and prevent future health issues. It truly makes our day to you have been pleased with the product. Thank you for taking the time to share your feedback and thank you for being such a great customer!

Response from SelfDecode· Oct 28, 2022

Hi Melissa! Thanks so much for your review! :) You are absolutely right - Joe and the rest of the SelfDecode team remain dedicated to educating and helping our customers. Thank you for taking the time to share your feedback and thank you for being such a great customer!

Response from SelfDecode· Oct 29, 2022

Hi John - we hope this email finds you well. While we don't currently provide ancestry information, it's a feature our team is working on adding to the site within the next couple of months! In the meantime, SelfDecode focuses on a variety of health topics where we provide you with diet, lifestyle, and supplement recommendations, based on your genetics. We're truly sorry to hear that you're not satisfied with your purchase! We are very confident in the value that we provide, which is why we offer a 30 day money back guarantee on initial purchase. We hope that you reach out to our support team at [email protected] soon so that we can answer any questions you might have and find solutions that work for you.

Response from SelfDecode· Oct 28, 2022

Thanks for your review, Allison! :)

Response from SelfDecode· Oct 21, 2022

Hi there! Thanks so much for your awesome review! We agree - it's absolutely empowering to learn about your genetic predisposition to certain health topics, so you can decide which potential health concerns to pay closer attention to. Our mission is to provide you with the informative insights and tools you need to implement recommendations that truly work into your lifestyle. We hope your doctor is as eager to review your results as you have been! Thanks again for your review! :)

Response from SelfDecode· Oct 21, 2022

Hi Teresa, thank you for your review! We're so happy to hear that you love SelfDecode and have found the information on our site helpful in decoding your DNA. Thanks again for your review and thank you for spreading the word about SelfDecode!

Response from SelfDecode· Oct 22, 2022

Hi Dennis, thank you for taking the time to write a review! Please know that we value your review and opinion. We appreciate you acknowledging the value that SelfDecode holds, even though you were not eligible for a refund on your subscription renewal. At SelfDecode, we are very confident in the value that we provide, which is why we offer a 30 day money back guarantee on initial purchase. We also always offer the option to set your subscription to non-renewal, for those who do not wish to continue with us. Users have a full year to cancel before their subscription auto-renews. We understand it can be easy to lose track of auto-renewals, so we always send out a reminder email a couple of weeks before a subscription renews. I'm truly sorry if the reminder got lost in your inbox. I really encourage you to login and check out all the new reports and features we have released recently! We now have over 200 personalized Health and Trait reports and more than 83 millions variants in our database. We are also going to be adding ancestry information very soon! We hope you reach out to our support team soon so we can help you get the most out of your subscription. We look forward to chatting soon!