GP R.
Posted
The website adds email to suppression…
The website adds email to suppression list internally which is beyond your control. Ive submitted a ticket to have the email removed and until this day I have not revieved any email from them
Response from SendLayer· Dec 29, 2025
Hey there, We believe that we were able to track down your ticket in our support system to better understand the issue. Regarding the issue, as one of our support members explained in the reply, your email server rejected the email to that specific email address, that is why it was placed on the suppression list. In the logs (attached in the above-mentioned reply), you can see the exact reason why it was rejected. Please note, when you send an email to a recipient, that address may be added to the suppression list if any of the following occur: - The recipient's email server is down. - There is no active mailbox for the recipient email address. - The recipient's email server rejects your email. - The recipient's email address only allows messages from specific domains. - The recipient marks your email as spam. - The recipient unsubscribes from your emails, etc. This safeguard helps protect your SendLayer account and maintain deliverability. When we are checking the specific email address you mentioned in the support ticket, it doesn't have an active mailbox. You can check this on your own here: https://email-checker.net/. And based on your SendLayer logs, emails to other email addresses are being sent successfully. If you encounter any issues or require additional assistance in the future, please don't hesitate to reach out. We're here to help. Kind regards.