Pavel
Posted
No free trial, charge you and then put on hold
Short free trial (and hard to notice). Charged me $60 for the whole year. Then I got email "Your SendLayer Account is Temporarily on Hold!" Brevo aka SendBlue has a free plan altogether. It took some emailing with support to remove the hold.
Response from SendLayer· Oct 17, 2025
Hi, Pavel. We're sorry for the confusion. Please note that SendLayer has a Free trial, and you can sign up for it on the pricing page https://sendlayer.com/pricing/ by clicking the "Try our SendLayer free trial (send up to 200 emails)" link. Additionally, we reviewed your support ticket to gain a better understanding of the issue with putting your account on hold. As our support team mentioned, according to our Acceptable Use Policy (https://sendlayer.com/aup/), the domain you verify in your SendLayer account needs to be linked to an active website. The domain you first added didn't meet that requirement, and that's why the account was put on hold. This rule helps protect your account from spam issues. Without a recognizable website tied to the domain, emails might look suspicious or spammy to recipients — and we definitely want to help you avoid that. After this was cleared, our support team reactivated your account almost right away. Looking forward to serving you as a customer. Have a great day!