ServifyReviews of servify.tech

The process was easy and paid for itself. I buy all my devices directly from Samsung so paying for Samsung care once protects all my devices. I was in a car accident and somehow my watch broke on my wrist. The top of the watch was just fine, what actually broke was the glass on the bottom where the sensors are. I believe it broke on the bone in my wrist since I had a pretty big gouge taken out from the broken glass. Anyways, I sent the watch in and got it back in a week. I don't know if it was repaired or replaced, The box was the same so I believe it was my same watch. I had to set everything up again and pair it with my phone but that was no big deal. Overall, I had to pay $29 and everything else was covered. I'm glad I paid the extra money.

Servify has wrung me through the wringer on what should have been a very simple repair on my Samsung Galaxy Ultra S23. The back, 10x camera, and vibration module all failed after an accident. The battery was also under performing. As parts were unavailable, Servify timed out several of the claims despite the request sitting with their repairer while we were waiting for parts. Servify forced me to file multiple claims to reinstate the request, and then charged me multiple deductibles. They're now requesting proof of all of this despite all of the evidence sitting with them, and I will need to file chargebacks.

Super easy, quick service, and careing service.

The phone screen was replaced in a few hours, with an improved part. The tech was accurate, professional and helpful. The phone experience was polite, helpful (in a personal way) and unhelpful (in a "can't do anything, sorry" way.) A software update to the help desk prevented anybody from doing anything for 5 days. When that sillyness was over, actual service only took 1 day.

DO NOT BUY SAMSUNG CARE + DO NOT BUY SERVIFY This place is the worst! Honestly the agents do not listen to a single thing you say. I say "Hey i need help being guided through your website" agent " im sorry you are having issues. I wish I could help but I can't take a credit card over the phone". Worst kind of insurance to have. Literally buy any other insurance out there.

When the claim was first created for my broken device, I did not receive the shipping label in my email. Tried several times through the automated system to get the shipping label sent to me. The automated system could not understand that, I needed the shipping label emailed to me. It took a 30 minutes call to reach a live person, just to tell them I never received the shipping label. Once the CSR was able to send me the label, I was able to mail my device in. However, this delayed the process by one day. But once it was shipped, the turn around time took about 9 business days. Overall the process was to my satisfaction. My device looks and functioning like new again.

Claim filing went smoothly. Claim was approved next day by Servify. Once I was able to finalize with Servify, replacement S26 ultra was received next day at my residence.

The line of communication and speed of handling my claim is unmatched