ServifyReviews of servify.tech

absolutely horrid experience! absolutely must avoid this company. so for about a month I have been trying to get my one plus 7 pro repaired. between taking multiple days to respond to my emails they finally hit me with this. "Hi Cole, ​Greetings from Servify! Thank you for your patience. We tried contacting you on (my not working phone), unfortunately, we could not connect through. ​ As per the update received from our team, unfortunately as of now, we do not have the parts to repair your device and we are unsure of the arrival time. Hence, in order to avoid any delays, we would request you to kindly raise a chargeable request through OnePlus to have your device repaired and we shall have the repair amount reimbursed back to you minus the amount of your mandatory deductible under the contract. You may reach out to experts from OnePlus through https://supp*rt.oneplus.com We request you to kindly let us know your response to this alternative. Should you have any additional questions/comments please feel free to write back to us at u5_support@s*rvify.tech or call us on 1833 313 3331. Thanks, Aakash Team Servify." personally I have never heard of a company telling a customer to pay out of pocket and then send them an invoice. I might as well be begging them to screw me over. I'm thoroughly disappointed in oneplus for offering service from this company and as much as I love my one plus phone this situation is enough for me to never buy their products again as they cant do anything about this either even though I spent 2-300 dollars on the insurance through them. I am even more disappointed in them offering this service after reading the various reviews on here and BBB. Save your money and don't buy this insurance, hell don't even buy the one plus phone, just go and buy a phone through your carriers retailer and get their insurance cause at least they will take care of you. one plus what kind of sick joke is this whole situation. -Update 1: servify has reached out to me and appears to be trying to resolve the situation. I will update back periodically with what has happened. -Update 2: they had me send the phone out to their service center in ohio -Update 3: 10/25 they called me to let me know they did not have parts availability and they would be replacing my phone. no only are they doing this but they are replacing my 1+ 7pro with an 8 pro. will update again when I receive the new phone. Update 4: on the 25th I paid the deductible, I would have assumed that this meant they would have shipped out the phone next day. I also emailed them back that it had been paid. today is the 27th and I finally got a response back, which has me rather perturbed that it took 2 days to get even a response back. not to mention that they still have not shipped out the phone. I have lowered the rating back to one star. as the email states "Hi Cole, Greetings from Servify! Thank you for your response. Please be informed, we have forwarded your request to the relevant team to look into it. Once we get an update, we shall update you accordingly. Should you have any additional questions/comments please feel free to write back to us at us_support*servify.tech or call us on 1833 31E 3331. Regards, Aakash Team Servify" I would have expected things to have gone much smoother with them considering the insurance has cost me 300 to begin with and now another 100 for deductible. I am extremely disappointed in this company in that it takes them extremely long for anything to happen. I will update again when I finally get tracking on the phone.

Difficult experience. Bought a oneplus 6 with accidental coverage. Filed an accidental water damage claim and had to call and email daily for a week to get any update on my claim, each time being told "tomorrow" (last few calls I was told there was a "global email outage problem" for them). After a week I was fed up and wrote reviews on here, BBB, facebook, and google. Got a reply on all sites and the next day my claim was approved. Was able to mail out my phone the next day and got it back in a week with a complete part replacement (excluding back shell). Happy with the repair but their responsiveness could be much better

What a shocking service. It has taken more than one month to have a Oneplus collected for repair. I don't even know whether the repair will be any good. Finally after a month of delays and being ignored, a brand ambassador has reached out and is trying to be helpful but he has no real decision making ability, nor influence nor power to actually resolve the problem. So, if you have a replacement phone to use for the year it takes to have your original phone repaired it might not matter; but if not, avoid this horrible service provider. I cannot think why Oneplus would partner with such a inefficient company. UPDATE As below, Servify have indeed credited my account. It took 70 days and numerous emails but I have some kind of resolution. Again, I cannot tell you if the repair service that they offer is any good but I commend and thank the brand ambassador and the VP who worked to have this resolved.

They refuse coverage. Worthless policy.

I recently purchased a OnePlus 8 Pro, and on the official website oneplus.com there was the ability to purchase an additional coverage of 24 months. Given the price of the phone I purchased this coverage from Servify. I was surprised to see that a couple of days later this purchased was refunded without any notice or explanation. Then I decided to connect my coverage into the OnePlus Care app just to make sure I was still covered. The app kept saying "already reedeemed". Once contacted, after 3 weeks and multiple emails, Servify told me that their coverage was actually not covering Canadian people, that's why I was refunded. They did not offer any workaround, and now that I purchased this phone more than 30 days ago I have zero solution to purchase extra insurance for my phone. At the end of the day, I am not lawyer but I think this is called false advertising, and this does not look good at all from a legal perspective.

PLEASE FOR ANYONE THAT IS INQUIRING ABOUT THEIR SERVICED DON'T BUY THEIR PRODUCT. FIND A LOCAL PLACE, THIS IS NOT WORTH IT. HAD TO RESCHEDULE TRIP DUE TO THEM LYING ABOUT WHEN I WOULD GET MY PHONE. I originally purchase the warranty for my Oneplus 6t directly from the Oneplus website back in 2018. My phone took a fall recently that shattered the back glass, so I gave them a call they guided me threw the steps necessary to ship them my phone, getting back with me within the day. I have an email stating that they will contact me when my phone arrived, good thing I'm able to track the package with UPS, the phone arrived at their facility Tue 08/11. Since I did not hear from them I reached to them on 8/15 they responded, the same day "We would like to notify you that your device has reached our service facility and the same is under repair. We would like to confirm if the passcodes or lock pattern were removed from the device? In case, if you have not, kindly help us with the same as it will help us diagnose the device." - Mahesh Negi Then they kept asking me for my unlocking code for "Diagnostics". Then on 8/21 I get an email stating "Apologies for the delay. Unfortunately, as we check, there has been a delay due to the unavailability of the required parts. We shall update you once we receive them and the device has been repaired." - Mahesh Negi This made no sense to me because on 8/15 it was getting repaired already. On 8/24 I email them I stating that I want my phone back by 9/25/2020, I did not get a response, so I call them on 8/25 asking for them to ship my phone back ASAP even if it's not fixed, the rep. tell me to give him 2 days to resolve this. I tell him I don't mind waiting I just need my phone back by the 5th of September. On the 8/27 I get an email "The repair is currently under progress and it should be repaired shortly. We shall update you shortly." -Mahesh Negi my phone is "currently" being repaired again. Finally, on 8/29 they send me an email that repairs are done and ready to be shipped, I correct the shipping address because of course my address isn't even there, and they send me a bill. On 8/30 they send me the same email from the day before, so I tell them that I will pay them when I get my phone back. On 9/1 They email me "Unfortunately, it would not be possible for us to ship the device until the payment of the deductible is processed." -Mahesh Negi So now they are holding my phone hostage unless I pay them first. Which under normal circumstances, I would not mind but when they keep me uninformed, keep my phone over 21 days, outright lie to me about the status of my phone, and only reach out to me to collect a payment, that's too many red flags. I have responded to them saying that I will give the ransom but they will have to guarantee delivery of my phone by 9/5/2020. I called them and they said that they would get it to me by the 5th if I paid. So while in the phone with Aakash Sunil Upadhyay (same person that told me my phone would arrive by Sat 5th of sep). After I paid they ignored the fact that I was leaving the country on the 6th and they got it delivered on the 8th of Sep. Almost like they waited on purpose so that it would arrive extra late. I gave then an extra star for the refund of the deductible.

J'ai envoyé un téléphone un plus 6 à réparer et je l'ai reçu comme avant, ils n'ont rien fait, je me sens triché