ServifyReviews of servify.tech

Fascinado por la rapides del envío muy encantado y agradecido por el grupo de trabajo que tienen..

They were fast efficient there was no hassle and my issue was being resolved in less than 2 days

If I could give negative stars (-100) I would. This company provided the worst customer service I have ever experienced. I had discovered a pink line on my newly bought Samsung phone (it was the pink one, and it's important for later purposes). I went to my Samsung Care Plus account and noticed that the easiest, and most convenient method for me was to get a fast replacement mailed to me. I filed the request and sent follow-up emails noting that I understood their fine print, but said that I would still prefer a PINK phone and was willing to wait for a PINK one to come in stock. I also called the following day, to make sure, and if they didn't I was going to ask them to delete my claim so I could go in for a walk-in repair. The person on the phone said all was well. Surprise, surprise. I GOT A BLUE ONE. Note that the frustration comes after the customer going THE EXTRA MILE to communicate that she wanted a pink one and was willing to wait. Anyway that's strike 1 & 2. Strike 3 came when I told them I was going to return the blue phone they mailed me. They said that was fine, I could then go in for a walk-in to fix the phone. I was able to successfully book an appointment, while specifying WHAT PHONE I HAD AND WHAT ISSUES THERE WERE. No issues. When I came in, the UBREAKIFIX location turned me away because: 1) they did not offer in-warranty repairs. 2) they could not file my claim because I was waiting for Servify to close it once the replacement phone was mailed back. PLEASE ALSO NOTE THAT THEY WILL NOT COMMUNICATE WITH YOU IF THEY HAVE THE PART OR NOT. I guess it's just an unpleasant surprise waiting for you when you get there. So here I am, 200 bucks down, and I now have to call the Fremont location tomorrow to see if they 1) have my part because God-forbid they won't tell you that upfront 2) offer in warranty fixes. So yeah, if any corporate overlord is reading this review, 1) TRAIN YOUR PEOPLE 2) COMMUNICATE BETTER 3) FIND A WAY TO COMPENSATE YOUR DISPLEASED CUSTOMERS WITH THE APPROPRIATE SERVICES & COMPENSATION since at this point, everything that has happened has been a fault of the system, and can now be viewed as a failure to meet contract terms.

I have a love, relationship with Servitfy. Being a call center in India there is nothing worse I thought, unless you have or are dilling with any of the crypto customer service trading houses they are by far the worst in history at customer service. macari app and eBay customer service are a sweet 2nd in hell customer service. This companys are the worst customer service departments and they are from hell! One needs to be millionaire to get love from them. after being throw the ringer with customer service pit of hell (crypto customer service, ebay and macari app) this wonderful India based company is a breath of fresh air. We had a choppy start I have had 3 phone replacements with Servify. Every single time the have been wonderful to me. The shipping was crazy for my first phone being delivered but Servify was with me the whole way tell the device got in my hand. There English is out standing. I am hard of hearing and saying "WHAT" , is going to happen no mader what. This wonderful lady's and gentleman never got nasty with me, never talked down to me, where the nicest in the world to me! I could feel the love! Everything customer service should be!! SERVIFY.tech needs to go tech coinbase, Crypto.com, la Tiro, and all other crypto trading houses customer service how to give the worlds best customer service. I think crypto would definitely would have a definite abd or better name than they do. mind you, all this government regulation is over shattering there rotten customer service, because definitely if it wasn't the government trying to screw up crypto, which I think is wrong!, the customer service would be destroying their companies for sure that's how rotten crypto trading House customer services are! We're talking about a wonderful company Servify.Tech! I had to bring that up hell so if you been in Hell customer service departments like I have with crypto exchanges customer service or where ever, you would know what I am talking about. Even if you have not. Please understand me. I thought foreign calling centers where absolutely the worst! I do believe that all us calling centers should be based out of the United States to an English-speaking representative can help us English-speaking Representatives buy I do not believe that anymore. I will take this wonderful company Servify.tech and it's hard working individuals that took their time to learn English as a second language and to perfect it as much as they have!, just to help me over spoiled rotten individuals that act better than and steal your money then belittle you in emails, just to do nothing. I am talking about crypto exchanges customer service there sorry. SERVIFY.TECH has showed me so much love I can stand it! They are wonderful people! I look at India calling centers in a new light. I appreciate all thr hard work, they have done to master a very hard 2nd language, English. More then that I appreciate Servify.tech for making me feel like I mader! They made it a priority that I get what I need with the first customer service agent, the first time with out a supervisor getting involved. You are doing so much right with your customer service I know I am missing more good stuff to mention about you to others and I'm sorry for doing that I just tickled pink with you! If the CEO of Servify.Tech and this goes for you too Samsung CEO, if you read this, same on you! You need to pay this wonderful men and women more money!! Yes they need an increase in salary for the wonderful job that they are doing for you! If you don't they will be snatched up but other companies and you will lose valuable key members of your team and I can't stress that enough! increase their salary! you do not pay them enough, whatever it is, they need more money!! (SAMSUNG! SERVIFY.TECH IS MAKEING YOU LOOK SO GOOD!! THEY ARE A GOOD START TO FIXING ARE BROKEN TRUST. PAY Servify.Tech more money!)Thank you for making me feel wonderful for baking my phone!! This was number 3!!! I pry I am done, but I know I have the best team money can buy to help me replace it NEXT DAY service!!! With amazing customer service department SAMSUNG has put there customers trust with THANK YOU FOR PICKING THIS WONDERFUL COMPANY, SERVIFY.TECH! I LOVE YOU ALL!!!!! Sincerely, Michael McFadden

Replacing my phone was easy through the service

Great service! Everyone i spoke with was helpful and informative. UbreakIfix-was a great place to be and to know is around for so many other things than phone screens. They can fix a lot of electronics and they were so polite and helpful. Time wise, they need about 2 hours, which is not a bad turn around for a great outcome! No pressure up sales. They have some cases and screen protectors but one simple question and no pressure. "Do you need anything else today"? if you say "no thank you" then you,re good to go. Kinda wish I bought something from them, but I was not prepared. Insurance screen fix. 111 out of 10 on customer service and results!!! I spoke to at least 4 people and they were all great! They must love there job cause it made me want to work there!!!!!! if possible, over 100% satisfied!!!!

Ease of filing claim and quick replacement

The process and technician were efficient.